Jiuguang Dingsheng Hotel (Changde Qiaonan Market Jiuguang)

The first impression is that it is clean and beautiful, and the room is very quiet and warm to live in. The sister at the front desk is also very enthusiastic and the service is very good. She is very careful to tell you the time for free breakfast. The breakfast is also very rich, which is great.

The room was very bad. As soon as I opened the door, the pungent smell of mold filled the air. Even if the air conditioner was blown all night, it could not be eliminated. The order showed that there was a window, and the picture also showed that there was a window, but the room provided by the hotel had an inner window, with a wall outside the window and other rooms on the side of the window. The most outrageous thing was that I asked the front desk to change the room, and the front desk directly said that if you don't like it, you can cancel it. It was already after 7pm when we made the reservation. We had been driving all day and were too tired to move. We just wanted to rest and had no choice but to stay. The hotel facilities are old and dilapidated. The bathroom door was broken and no new door was installed. The hotel has poor environment, poor hygiene, and poor service. There is a mold smell everywhere, but the front desk said that just spray some air freshener. They were unwilling to ask for a room change and were told that we could check out if we were not satisfied. What kind of service was this? Hearing that we wanted to complain to the Ctrip platform, they gave us two free breakfast coupons to stop us...