Invited by a friend, I decided to travel to Changde on May Day. After careful selection, I chose this hotel half a month in advance. I arrived at more than 11 o'clock in the middle of the night. The front desk warmly received us and recommended attractions worth visiting in Changde. The room is large and clean, the bedding is neat and comfortable, and the washroom is separated into wet and dry areas, which made my two-day stay very comfortable. The only drawback may be that the hotel is 20 minutes away from the city, but I think it is really quiet, and there is no trouble for people who drive by themselves. What touched me most are these details:
1. My family died and returned to my hometown before May Day. I discussed with my husband that I would stay in my hometown on May Day. When I booked the hotel, it was stated that check-out was not allowed. In the end, I explained the situation to the hotel and refunded it without hesitation. So I discussed with my family on May Day and decided to take the children out to relax. I continued to choose this hotel without hesitation, and I was willing to pay the higher price.
2. Maybe the weather was too hot or the food was not good, the child vomited on the hotel carpet at night. Although I cleaned it up by myself, I took the initiative to explain the situation to the front desk when I checked out, and agreed that if I need to pay the cleaning fee, I should contact me by phone or WeChat. In the end, the hotel did not ask me for the cleaning fee😅
3. I received a call from the hotel half an hour after checking out. I thought I needed to pay the cleaning fee, but it turned out that the child's toys fell in the room. It is really heartwarming to be able to take the initiative to inform in time when picking up the inconspicuous things left by the guests!
4. All the hotels I stayed in would actively ask me to give good reviews, but this hotel is the only one I met that did not ask for it.
I don't like comments, but I manually typed so many words, which are all affirmations of Hilton's warm and sincere service! I forgot to take pictures in the room, so I'll just take a look. If I go there next time, I will choose here again!
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