Anonymous User
August 11, 2024
To sum up the recent stays, first: the front desk communication is difficult, inflexible, no sense of service, the guests are at the front desk, two people are still talking loudly, the front desk has an attitude of love to stay, I did not experience One point is service, and the second is that the hotel management model is too poor. The way the front desk works, shouldn’t the front office manager and store manager regularly check the status of the night shift at the front desk? Do the store managers and managers provide regular training to the front desk, housekeeping and restaurant staff? Third: The facilities are OK, but I don't understand the layout of the hotel. As soon as I entered the room, I had to walk up the stairs. I almost tripped and scratched my arm. There was no warning in the room. The words on the stairs! To sum up, the hotel price should be controlled between 150 and 200. If the price is too high, it will not be proportional to your supporting facilities and services. This is just my personal opinion!
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