CGIG Nanshan Hotel

This is probably the first time I've received a bad review for a hotel. This time, I was visiting Changchun with my family and staying at the Guoxin Nanshan Hotel. After checking in, we ordered a barbecue set meal for dinner. The hotel staff initially told me it would be charged separately and not to the room. However, they took my deposit at check-in and told me it could be charged to the room, with no additional charges, and the money could be deducted from the deposit. I paid for it myself. I didn't mind, but when the barbecue set arrived, the waiter tried to light the fire several times, but twice got it wrong, and the barbecue oil splattered everywhere. He just made a sarcastic comment, saying, "Sister, you've never grilled meat before?" and watched coldly. Since they didn't help, I didn't mind either and decided to grill it myself. Then, a guest next door came and offered to help. Someone even grilled the meat for a while before leaving. Isn't that discrimination? They treat each other differently, even though we were staying in the cabin. Since I didn't mention I was staying in the cabin, I understood the staff's discriminatory treatment. After dinner, I complained to the housekeeper, who warmly received and addressed the issue. We have always been very good service. They sent us a fruit plate and apologized. Thank you very much here, which also made us feel a little calmer. I have written a letter of praise to thank you. In short, for guests who want to come to play, the barbecue set meal is not recommended. The service is not up to par. There is nothing here, not worth the money. Even napkins are charged. Everyone can avoid it.