Anonymous User
January 22, 2025
The hotel room is very clean and the twin room is quite spacious. It is within walking distance of Metro Line 3 and not too close to tourist attractions. It is about 40 minutes by taxi from the airport. It is a bit noisy at night because it faces the street, but it is okay once you fall asleep. Overall, I am very satisfied.
What is more speechless is that the service at the front desk is basically zero. No one ever paid any attention to us when we entered or left the hotel. I don't expect the enthusiasm of top service industries, but even friendliness is not felt... I didn't see a single smiling face when checking in or providing consultation. On the last day, I had to check out at 5 am as I was catching a flight. The receptionist was sleeping on the sofa in the lobby. I was embarrassed to wake her up. She said with a sad face that I just put the room card on the table, and then continued to sleep without even sitting up. All in all, the two girls at the front desk had no service, enthusiasm or friendliness at all.
Anyway, no matter where it is, brand, high-end or cheap, even if I include B&Bs, I have never encountered such a careless front desk.
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