MGM Hôtels & Résidences - Résidence le Cristal de Jade

Beautiful appartment . We stayed for a week as a small family and this place provided exactly what we needed . It is close to the bus stop which is a 10 minute ride to the main chair lift . 5 minutes walk from main part of town . The staff were super helpful and friendly especially phillipe on reception. The pool and spa area are the highlight of the stay , we used it everyday after skiing it was a welcome relaxation. We got a discount off ski rental using the shop ski set only 2 minutes away. The hole place is immaculately clean and very well looked after. This was my dream holiday and lived up to it in every way . The only slight downside of the apartment was the noise , we found it noisy at night as the doors seem to echo and you can hear people around you, the accommodation was not busy but had it been then I think it would be rather loud.

We were greeted warmly by Arnoud when we arrived and shown to our apartment B03 which was very pretty, cosy and lovely and clean. We really loved the location of the Le Cristal de Jade as it's not in the centre of Chamonix so quieter, the pool area was gorgeous and the gym was great, and we initially loved the apartment.  However, the apartments are clearly NOT soundproofed. We were kept awake every single night that we were in B03 which was 5 awful nights. We raised the issue multiple times with Reception (Arnoud, Joanna, Fanny Sherpa and also the Director) asking if we could please move rooms. They said nothing was available and that they would talk to the people in the apartments above us. If they did talk to them it changed absolutely nothing. On Thursday I lost a day of our holiday as I didn't go out all day as I was utterly exhausted. I'd had about 2 hours sleep during the previous night. People were banging doors and making loads of noise all night long and it was almost impossible to catch up on sleep during the day (when I'd hoped everyone would be out) as it was still really noisy. I was so distressed and so tired by then I ended up in Reception in floods of tears telling them how awful it'd been and that I couldn't even catch up on sleep during the day as it was still so noisy. I had a real meltdown as the whole thing felt unbearable and a real waste of £2000 for the week's accommodation. I was told the manager would deal with it when she came in at 2pm. We were finally moved that evening to the 2nd floor. Grateful as I was to be leaving B03 the 2nd floor apartment was still really noisy but not as bad during the night. We had 2 nights there of a 7 night stay and I got some sleep but it was still broken sleep by people coming and going all night. The manager even acknowledged during a conversation with my husband that the apartments are known to have an issue with noise! If they know that then they should do something about it. The floors are clearly incredibly thin. Also they have tiled floors in all the apartment kitchens and sitting rooms. This means every single time you move a dining chair or the coffee table it scrapes really noisily across the floor and you can hear this from all the other apartments, especially from above. A simple solution would be to put sticky soft furniture pads on the feet of the chairs and tables so that the abrasion between the two surfaces was at least minimised. We were regularly woken up by people arriving at the hotel all night long - and I mean all night long from midnight until 6am. You can hear the constant footfall back and forth from above because of the thin floors. The apartment entrance doors and patio doors are heavy and either slam shut or roll shut very loudly. We both had broken sleep every night (Wednesday night I was woken up over 8 times - I lost count after that) and my husband was waking up too, and he's deaf in one ear so that shows how noisy it was. We were opposite the

Fabulous apartments; modern, clean and well stocked for self-catering. Friendly staff at reception, and good facilities on site, spa and fitness centre), bar and laundry. We liked the location, very close to all amenities, restaurants, supermarkets and walking trails. Lovely place to stay!

We have stayed at Cristal De Jade several times and will always come back. Beautiful clean apartments with a great pool and location. Very polite friendly staff. All areas clean and modern, with very secure parking. Amazing views and such a relaxing place to be

We spent a week here over new year 23-24. Hotel lovely and clean, very cosy rooms with all the amenities we could have asked for. Kitchen well equipped. Good ski store with own lockers and boot warmers etc. Nice pool area. Helpful staff. We were upgraded from 1 bedroom to 2 bedroom apartment which was ideal as meant kids had a bedroom rather than sleeping in the lounge. We were also able to check out at lunchtime which was good as our transfer was at dinner time. Good location next to ADM cable car, not too far to walk to bus stops or supermarkets. Only thing I was disappointed about was the bar didn’t serve Vin Chaud!

Stayed for a week in mid-September. Lots to like, location, very friendly staff, roomy and clean apartment, and very well equipped kitchen. However, we could hear a small scratching sound in the wall above our bed from the first night. After 2 nights went to talk to staff about and we were told there is a termite (or something similar) infestation!! We were told there is nothing to do until the place is closed in November and fumigated. With all the scratching in the walls, it was quite hard to sleep or have a relaxing evening on the couch. I get that the staff couldn't do anything, but this doesn't seem like 5-star service. It would have been great if they let us know in advance or offered some kind of compensation. I would highly reconsider if you are planning on staying here before November.