Guest User
January 31, 2023
We experienced two completely different situations, one in which there were several customers (Saturday) and one with fewer customers due to weekend departures (Sunday). In the first scenario, the level of service is unacceptable for a 4-star hotel. In the second, acceptable. Case in point, requesting a second pillow. Late in the evening on Saturday, infeasible due to the unobtainable presence of the staff. Asked on Sunday morning, the answer was "we will provide with the cleaning of the rooms". In the evening, nothing had been done. Which was followed by a reminder. I won't dwell on the other examples we could give, but I'll get to the point: TRAINING. Last winter, reception didn't know where the ski storage was as they never stayed! So it's not a problem of "new opening" after the spring break, but of staff training (who seem to be trying their hardest). Improvable. Because it's a shame not to have the right balance between cost and service.
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