Best Hotels near Arrow Creek Park, Chamblee

I stay in a lot of hotels…mostly Marriott. This hotel does not meet the Marriott standard. We checked in late from flying all day and almost left and found somewhere else, but decided to stay because we were so tired. I asked the receptionist to give us a quiet room, he kept saying he would and it would be a high floor. The room was on floor 5 (not high), right in front of elevators. They had a family reunion and a conference going on and at 11 pm it was so loud! The room never got cool, and the bed was awful! Like I said before, I mostly stay in Marriott’s and typically love the mattress’s but this was not Marriotts normal mattress. It also looked like it had been updated but whoever did this remodel did shotty work.

We enjoyed a two-night stay. The front desk staff were nice. Breakfast was excellent. Will definitely stay at this hotel next time when we are visiting this area.

We were only at this hotel 1 day and had multiple issues with a male member of housekeeping. At 9:00 am the hallway was completely blocked by housekeeping carts. Next the same staff member was in the hallway speaking loudly and playing music. The worst encounter with the same staff member was when he our door and proceeded to barge into our room at 12:07 PM. I had arranged a late checkout with the front desk staff, there was a do not disturb sign on our door and my wife and I were trying to take a nap before a long drive home. I would have given the hotel a 2.5 star rating if that was an option. The room was nice, it was clean and the front desk staff were professional. Another issue was two times in our short stay there was someone smoking week by the front door. Not a great place to bring kids.

Our room was clean and comfortable. I reserved a non-smoking room, however, I still smelled cigarette smoke from in my room. A non-smoking room should not be within smelling distance of a smoking room. And when there are designated rooms, that doesn't mean I should smell smoke in the stairwell either. We tried to take the stairs b/c the elevator was SLOW, but couldn't even get up one flight due to the smell of cigarette smoke. So we waited on the SLOW elevator. Later, saw cigarette ashes and butts down the hallway to the staircase, and saw additional cigarette butts in the stairwell, then realizing the smell was too strong to enter again. I mentioned this to the person at the front desk and she advised she would report it. When we finally checked out, those same butts and ashes were there and we couldn't enter the stairwell for a third time. When we got off the elevator, the smoking ”area” outside had people smoking but they had the door propped open, so that smoke was entering the building. I once again told the front desk, and I was just told, ”Yeah that door is broke, and the cards don't work for that door.” Not very hospitable, and didn't offer anything for me. If you can't stand to be around cigarette smoke, don't stay here. I guess I will always find a complete smoke-free hotel from here on out.

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

We spend a lot of time in hotels for travel ball and this one was a good one. I would definitely stay here again when in town. My daughter did have to sleep on the fold out couch and she said it was not comfortable but room was clean and hotel is in a nice area. Felt very safe here with my family.

I have stayed at many IHG hotels, including Holiday Inn. I have stayed at new, old, and renovated properties and have had positive experiences. I stay at Northlake hotels when I am visiting family. I choose this hotel because I am familiar with the brand, and it offered the lowest rate by about $20. I felt like I found a great deal. From the outside, the hotel is a standard, pleasant hotel, although the palm trees out front were kind of suspicious for Atlanta. Lobby looks okay. But after check-in, things got worse. One was not allowed to use the rear entrance to the building; thus, one must walk to the side or front entrance. Elevator looks poorly maintained; hallways were dark with harsh fluorescent lighting and had that really strong ”old building” smell. There was also the smell of pot (and I don't have a problem with it, but I do when I'm in a hotel). As for the room, it had that old smell, the hutch for hanging clothes look well-worn and scratched up. The couch was well-worn. The remote didn't have the battery cover. There was hair in the sink. In the morning, the water didn't drain out of the bathtub while showering. That was the last straw for me. I checked out two days early. I understand those are a lot of negatives but let me stress some things. First, the bed was new and very comfortable. Second, the staff, from the receptionist to the maintenance crew, were *very nice* and *accommodating*. Any request I made was met, and everyone was genuinely proud and happy to be working there. I just wish the hotel physically was as pleasant as the staff. And even though the hotel has been renovated, more needs to be done. As for now, this hotel should not be flagged a Holiday Inn.

Sheriff was so kind to drive me to my classes and pointed out how to get to the Falcons game. He is friendly, kind and always smiling. The front desk, valets, housekeepers, and other staff are also outstanding. It was nice to be greeted upon my returns. It felt a little like home each time. The rooms are immaculate. The location is nice (there is a mall across the street). It was nice to have a home away from home. Well done , everyone and thank you.