Fortune Park Dalhousie - Member ITC Hotels' Group

Great Stay and lovely view. Great Staff

We arrived at Fortune Park Dalhousie on 12/03/25 for 2 nights. We were really welcomed by Anjali and her team at the reception. Also in the food & beverages service Vinod was very welcoming and polite and good to talk to. Above all Deepika Thakur also in the food & beverages was amazing there was no trouble at all for her in making us feel at home and special. Since both my wife and I are vegetarians we had our dinner included so Deepika was so helpful in catering for us and noting was any trouble for her. Deepika went above and beyond her duty and we both feel she definitely deserves a commendation. Well Done Deepika oh and they have the best seeded cookies ever with the afternoon tea.

Location is amazing, we got to experience the most amazing snowfall right in the property. Mr. Abhishek and Mr. Mohit have been really helpful. The breakfast spread is elaborate, South Indian food is prepared really well. Although Indian food preparation can be improved. During dinner time they have live singing which is really good.

No less than a DISASTER! 1. On the day of check in we reached hotel around 1.45 - 2 PM. as we were given room at extreme left of the hotel which has quite a restricted view. We requested the front desk to change our room as we did not like it thinking most guests had not arrived yet and we may get another room towards the other side of hotel which has better view. We were clearly told NO. 2. On first day we opted for buffet dinner as the property is quite far from everything. It was quite mismanaged affair and nobody was attending to guests. After taking gravy generally someone comes to ask for breads, we had to look for someone to ask for breads. 3. Second day..we left for sight seeing and ask the house keeping to clean the room, trust me this is the worst form of room making you'll ever see after paying Rs 11000/night. Besides JUST folding the quilt and placing pillow in an absolutely shabby manner, nothing was touched in the room. Couch cushions remained thrown on carpet. Even the bathroom floor was not mopped. 4. Second day there was no usual buffet dinner as they asked us to take Christmas Gala dinner for Rs 3500 per person. So we decided to order from in room dining. We asked what is Daal -e-Fortune(from the IRD menu), the guy said- its daal makhni (assuming it to be prepared in some special way) we ordered it, honestly this was the below a basic dal makhani @ Rs 650+ taxes. We ordered 4 rotis..they sent 6 rotis instead. No proper crockery was sent(no bowl for dal which was of thin consistency which ideally shud have been thick) All in all, it was an extremely awful 2 day experience at this property Me and my wife being corporates have stayed at all types of properties from Oberoi- Vilas properties to Lemon Trees of the world This is was a nightmare for the price we paid. Think twice before booking

Excellent view from the room, loved the cozy balcony overlooking the mountains, Very warm , courteous & welcoming staff, at the checkin reception as well as Dining area & of course the house keeping staff too. Breakfast buffet is an excellent spread. Dinner A La Carte-- Chinese, Mexican, continental all was Special mention --Check in reception Anjali Sushil & Priya Dining-- Ravi, Deepika & 2 others whose names I cannot recollect. Special thanks to the superb singer Mr Pratham ( hope I got his name right) for making our evenings lively & memorable. Chef Anil too who made sure he understood what we wanted & delivered it too. Sorry if I missed out on any names, - cause each & every staff is sooo well trained to make sure you have a comfortable & memorable stay. The bathrooms need to be upgraded, no hook for the dryer, no napkin holders, water seeping out from the glass partition making the whole bathroom wet -- a few points which can be improved upon. Overall a memorable stay, will surely recommend.

It was an amazing experience staying in Fortune Park Dalhousie. The staff was very courteous and always ensures to assist with a smile. The property is well maintained and gives a very luxurious feel. The room is cosy and very clean with all amenities which you can get in a 5 star hotel. The deck view is awesome and gives a panoramic view of the entire landscape and lush green mountains ️ filled with deodar trees. Literally you don’t have to go to Switzerland. The food is absolutely delightful and the overall restaurant vibes is excellent . Restaurant’s staff is also courteous and always ensures you are attended as a when required. They have kids play area, swimming pool and many more things like Library hall , evening recreational activities . The hotel is around 3 km from the Mall Road ( main market ) Overall we really liked our stay here and would recommend to families , couples etc.