Guest User
March 31, 2024
A lovely place that could have been amazing We went for a 2-night stay and chose this place based on all fabulous pictures, the place itself, and of course also because the social causes it stands for. Indeed, it was a lovely place - good rooms, great food, clean bathrooms, lot of space to walk about, uber friendly staff, and close to local areas to explore. But, our experience was soured with the interaction with the head of the property. A lady who was never introduced nor any pleasantry exchanged. We were shocked to cold response to a simple request for change in the room as the cottage had no shade and because of the tinned roof, it was like an oven. And the request was just within half an hour after we were checked in and even before we had settled. We were ready to any answer, even a ‘No’ because we know it takes a lot to rearrange already set room allocations. But it’s how she handled the question and how it was delivered. Deliberately rude and such a tone that we felt that we should leave thevery minute. But a long drive it took to come here and prepaid reservation, made us stay back. We feel that being in a hospitality space, good words, friendly smile, and keeping an approachable environment can make a lot of difference. Nothing against the “boss lady” and not sure if she was having bad days during the days we stayed, but all the prior reviews kept ringing with us. I totally agree, this place is lovely but can be amazing if you don’t interact with the lady or she just gets a friendly tone once in a while. I am for sure, we don’t want to feel like unwelcomed guests.