Changgexingzhe
April 24, 2024
The place was quite hard to find. Ctrip gave the wrong address and wrong contact number. I had to search for the correct number on Google Maps and contact someone, who took me to a residential building three kilometers away.
It was actually a private house, but it was spacious with three bedrooms and two living rooms. The kitchen, washing machine and household appliances were all available, but the TV didn't work and the heater didn't work well. The operator was a local guy with a good attitude. He said that Ctrip's middleman didn't give him the contact information of the guest.
I complained to Ctrip, and the customer service was very good and helped me apply for compensation. So although I waited for a long time in the rain in the middle of the night and didn't know how to contact the landlord for a while, I was able to escape without any danger in the end.
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