Premier Inn Thurrock East Hotel

We had a nice easy quick check in. Anika on reception was very helpful and kind. The room as you would expect was clean and comfortable. The bathroom was also clean. A nice location for Lakeside shopping. We stopped over on the way to our France holiday.

Helpful and friendly staff. They spent time to chat with little ones. We love the personalised suprises in the room which we didn’t expect from budget hotel. Room was clean as Premier Inn. Thank you for making our stay more enjoyable! Our children loved it.

This hotel was very dirty only part was clean was the bedding. Carets was thick with dirt bathroom was really outdated and not clean. We stayed there due to visiting family that lived close. Stayed with my partner and our 5 year old. Don’t recommend to stay there with children as it’s not suitable. Was a very musky smell all around the hotel. Could not wait to leave and will not return. Definitely needs a well needed upgrade as it’s very old and run down.

The hotel receptionist, Anika, has been really helpful on my last 2 visits to this hotel for work. She got me a room near to my work colleague, couldn't do enough to help, and made the check in expirence a dream. She is an asset to the hotel and too Premier Inn. She has brilliant customer service skills.

Room was clean the beds were comfortable. Plenty of tea and coffee was made available. Parking was busy but well lit. The wifi was slow but when upgraded to ultimate it was fine. The staff were very attentive and I need to mention Martin and Kim as they were so helpful.

Cobwebs in room. Bed bugs on my children beds. We came back with loads of bedbug bites. Toilet blocked. Carpets very very dirty and very old. Would need deep cleaning. My children left with rashes all over. When my daughter went to complain, she was just given spare bedsheets. Breakfast was not buffet, we did not see what we wanted to eat, we had to order, scrambled eggs were just like water porchcooked eggs, tasteless. Had to pay for packing £7 per night when it should be included on the price. Guests upstairs kept on banging on their floor(our room ceiling) Total waste of money honestly. The customer service and cleaners were very kind and professional.