Guest User
January 29, 2024
The front-desk staffs are super rude and unhelpful especially the lady with pink glasses and the oldest lady staff. I called them in the morning asking whether I could get the 2 rooms I booked in the same floor. They said yes and also said that the 2 rooms are opposite each other in the same floor. I asked them to confirm what they just said and they said yes. Unfortunately, when we arrive they said the 2 rooms are on different buildings and different views, not on the same floor nor the same building. Besides, how they spoke to my family were very rude and unhelpful. They even wanted to charged us more money if we still want our rooms to be in the same floor, same building(Seaview Room). They also claimed that they already told me on the phone, which is apparently not as I had witness(my whole family as I used a phone-speaker) when I made a call to them in the morning. Unpleasant trip and WILL NEVER COME BACK HERE EVER AGAIN!