Villa Petriolo

It was the first time that I stayed in this hotel even I have tried a lot of lunch there, but the experience was quite good especially the water in the swimming pool was heated so you don’t need to worry to catch cold in the later summer and the sunset and sunshine were both breathtaking spot that impressed me a lot!!! Service was really good compared with the other Italian hotels! Very nice experience!

Our first day at Villa Petriolo the room was very hot. I asked an employee exactly how to turn on the air conditioning. Instead of instructions, I was told maintenance would come look at it, and it was arranged that someone would come at 7:30 that evening. Instead, they called the room a few hours later and said that the air conditioning would not work because we had opened a window (in a desperate attempt to cool the room down). Ok, fair enough, and we closed the window. The room temperature remained too hot. After a day of traveling to get to Italy we were exhausted, and sleeping was next to impossible. It was miserable. The following day was even hotter, and by the time we went to bed the temp was over 80 degrees in the room at 11:15pm. In desperation I went to the front desk to ask again for instructions for how to turn on the air conditioning and were only then told that the temperature is controlled by the hotel, NOT the guest, and that it was set in “winter mode” meaning the heat was on! The only way to reduce the temperature was to ask for it to be done. It was only at this point that the air conditioning was turned on. However, after an hour the temperature had only dropped by two degrees. By the time the temperature would reach anywhere near acceptable it would be time to check out of the hotel. In summary, while the hotel is very nice, our first complaint was ignored and the result was a broiling and miserable stay. Avoid this place unless you enjoy living in a sauna and paying a lot of money to be insanely hot with no way to manage the room temperature on your own.