Relais Villa Buonanno

Where to start. What a truly marvellous hotel. From the entrance, to the main grounds, to the gorgeous rooms; I was truly im awe of the whole flawless experience. From when I arrived I was warmly welcomed by the reception staff who checked me in around 12am. I went up to my very spacious room which had a gorgeous balcony and was able to unwind from a long day in a comfy bed. The AC worked perfectly throughout the stay, no drainage issues, lighting in the room was perfectly balanced and created a nice ambiance. There was a wedding when I stayed which I could watch from my balcony, and although the music was loud (as it should be during a lovely celebration) the noise died down before 11pm and did not disturb my rest at all. After all I’m on holiday and will not be heading into bed before that time anyway. I had a meal in the restaurant which was lovely and satisfying, the staff heard it was my birthday and the hotel owner herself came and gave me nice gift which I will cherish as a memory of my lovely trip. Breakfast was also very lovely and there were enough options for me to have something different every day. Team Villa Buonanno, truly well done. The communication between staff is marvellous and you can tell it’s backed by a management team who truly cares about guest satisfaction. Cannot wait to be back.

Just do not stay at this hotel. Room spacious and setting and gardens lovely. Food was also fine but we went elsewhere to eat as cheaper after the first night. The rest is awful. The room was dirty when we arrived - hairs (lots) in the bathroom and the rest just dirty. The staff can only be described as hopeless. Customer service zilch - that is if there was staff around to serve us. And right under our room up to midnight a disco is booming away tonight. No sleep for us. We stay in lots of hotels - both for business and holidays. This can only be described as the worst we have ever stayed in. We really do not want to have written a review like this but we just have to warn any other potential travellers not to stay here.

There was an issue with the beds, as the queen bed was two single beds, the mattresses were not comfortable, their breakfast had a hidden menu that not all guests had access to ?

We only stayed 1 night as a transition to other place. It was fine for that purpose (get there, eat dinner, leave). In our very limited time, it did not look like a place to stay unless you have your own car.

We only stayed one night so not too much to go on but the hotel seemed ok, the room was pleasant, clean & the staff nice. However when we arrived there was a private party being held at the hotel & the police had been called, this didn’t make for a great welcome. I’m not sure about the location as we went on our way again after one night & didn’t stay in the area.

Beautiful hotel, lovely grounds, easy parking and nice breakfast