Best Hotels near Cornerstone United Methodist Church, Centralia

We arrived around midnight after getting a late start on our summer road trip. Our party consisted of my husband, two of our children (ages 11 & 16), and myself. We were greeted with a smile and checked into our room promptly. I had booked a two-queen bed room for our family of four, and we were given the option to stay in a handicap-accessible room, which we gladly accepted. The room was very large, and the bathroom was huge! We had a sleeper sofa in addition to our two queen beds, so we were able to spread out a little bit. Breakfast was your standard Holiday Inn Express spread. The sausage links were particularly hot and crisp!

The front desk staff was fast and efficient. The building and grounds are well maintained. The room was clean and the bed was comfortable. There was a desk to use, along with a microwave and refrigerator. Large vehicle parking is available in the lot next to the hotel. Overall, a great place to stay.

When I went to make a reservation, the man on the phone was extremely rude. I decided to make the reservation online so I didn't have to deal with him. When we checked in during the afternoon, a young woman immediately started in with an attitude towards me. She told me the price was higher than my reservation price. I said excuse me, this is a confirmed reservation. She haggled with me for a few minutes and then decided she'd ” give me the courtesy” of accepting my reservation! That's what confirmed reservations are for! I checked her charges and it was actually one penny less than what I had. I told her I'm happy to pay whatever my reservation was for. She didn't understand that she was actually charging 1 cent less than what I had, and she thought she owed me money, so she slammed a penny down on the front desk for me. That was ridiculous and rude. Then she made me put my credit card through twice, claiming that the first time didn't go through. I told her I didn't want to be charged twice. Again, she gave me an attitude and said why would she want to charge me twice? I said I didn't say she would WANT to, but it looked like that would happen. She dismissed my concerns even though I repeatedly told her I was going to be charged twice. She was nasty,condescending, and rude the whole time I was trying to check in. Sure enough, I was charged twice! These people are rude, incompetent, and don't care. One of the worst Quality Inns I have ever stayed at. Another employee realized later that night that I was correct and they would refund the extra charge, but that will take a few days for the refund. Do yourself a favor. Find another hotel. This place is pitiful and they don't care. Will never stay here again and am trying to warn you that this place is awful. The room is ok, but who cares if the staff treats you like you don't matter? Take your business elsewhere. You don't deserve such rude and incompetent treatment.

My husband and I stayed at this hotel during our son's collegiate fishing tournament. The hotel was nice, clean and fairly modern. The room was clean and very comfortable. The only complaint is that we were booked on the 1st floor next to the pantry room. I assumed this room is where the food prep and clean up takes places because I heard a lot of banging of what sounded like 'pots and pans' early morning, which was annoying. The second day, a patron has a small party in the same area as breakfast and I could hear the noise. The next time we will not stay in a room on the first floor; other than that, the stay was good.