Shangri-La Jakarta Reviews
Shangri-La Jakarta
Kota BNI, Jl. Jenderal Sudirman No.Kav. 1, Karet Tengsin, Kecamatan Tanah, Tanah Abang, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10220, IndonesiaView Hotel Details
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Shangri-La Jakarta Guest Reviews
4.8/5
Amazing
181 review
Verified reviewsLocation4.8
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(181)
Positive reviews(181)
Reviews with photos/video(51)
Awesome stay(42)
Delicious breakfast(17)
Awesome rooms(14)
Great swimming pool(11)
Perfect for kids(10)
Great location(7)
Classy environment(6)
Friendly front desk staff(5)
MarioMa
Deluxe King Room Non smoking
Stayed in Oct 2024
Business travelers
23 review
Outstanding
Posted on Dec 15, 2024
The stay in Horizon Club is out of my expectation. The skyline view of Jakarta Selatan by the window and the exquisite and delicate food on the table offer each guest a relaxing and comfortable moments wether staying for business or for lesure.
Response from Property: Dear MarioMa,Thank you for sharing your review.I am glad to know that our rooms, food quality, and overall facilities have made your stay a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager
brohen
Horizon Club King Room
Stayed in Aug 2024
Business travelers
18 review
Outstanding
Posted on Sep 21, 2024
Excelent stay , everything almost perfect
Response from Property: Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Ellen Wu Ai En
Deluxe Twin Room Non smoking
Stayed in Nov 2024
Solo travelers
1 review
Outstanding
Posted on Dec 23, 2024
Clean and they have a good service!! Most of the staff able to communicate well in English
Response from Property: Dear Ellen,Thank you for sharing your review with us.Iβm delighted to hear that our service and facilities made your stay a memorable one. We continually strive to maintain our standards, and your feedback is invaluable in helping us improve further.It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With best regards,Timothy WrightGeneral Manager
Anonymous User
Deluxe King Room Non smoking
Stayed in Feb 2024
Family
2 review
Outstanding
Posted on Mar 13, 2024
One of my family's fav hotel. The kids really love the pool. The service also very excellent and bfast really complete.
A very recommended hotel in jakarta.
Response from Property: Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Fauziana Seron
Horizon Club King Room
Stayed in Jul 2024
Family
6 review
Outstanding
Posted on Sep 27, 2024
Lovely hotel for families! Especially for children. Went with my kid and he was treated like a prince.
Response from Property: Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Laras
Deluxe King Room Non smoking
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Feb 12, 2024
Great hospitality , great service , all staff very kind, very helpfull .. many kids activity so we donβt need go outside and enjoying the stay π₯°π₯°
Great food and we received so many compliment β€οΈβ€οΈ
Very recomended hotel for families β€οΈβ€οΈ
Response from Property: Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Bilal
Deluxe King Room Non smoking
Stayed in Mar 2024
Family
2 review
Outstanding
Posted on Apr 15, 2024
Family friendly hotel, good for kids holiday
Response from Property: Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Kenta Fujii
Deluxe Twin Room Non smoking
Stayed in Aug 2024
Family
2 review
Outstanding
Posted on Oct 5, 2024
Thank you for the wonderful stay.
Our family had very enjoyable stay.
Response from Property: Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Guest User
Deluxe King Room Non smoking
Stayed in May 2024
Business travelers
3 review
Outstanding
Posted on Jun 27, 2024
Outstanding in every way. Fantastic, friendly, highly professional staff. Most impressive.
Response from Property: Dear Valued Guest,Thank you for sharing your review.I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager
Guest User
Deluxe King Room Non smoking
Stayed in Oct 2023
Family
4 review
Amazing
Posted on Nov 30, 2023
First time for visiting Jakarta. It was a nice weekend trip as a 1-kid family. All staff was so kind. It was raining season but we had one sunny lunch time for enjoying the swimming pool. Hotel provided tables and chairs for drawing/colouring, all kid could join freely. Not easy for walk around surrounding places, but can Grab anytime!
Response from Property: Dear Valued Guest, Thank you for sharing your review. I am glad to know our overall facilities have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
BingyBongyLand
Deluxe King Room Non smoking
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on May 17, 2024
Excellent hotel and staff very pleasant and engaging. Pool area is great for a morning swim and breakfast is amazing - highly recommend
Response from Property: Dear Bingy,Thank you for sharing your kind review.I am glad to know that our overall services have made your visit a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager
Sunset Hunter
Deluxe King Room Non smoking
Stayed in May 2024
Family
3 review
Outstanding
Posted on Jun 9, 2024
Everything was good. Especially the kids swimming pool, my son really loves it.
Response from Property: Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Black Diamond 007
Deluxe King Room Non smoking
Stayed in Apr 2024
Business travelers
74 review
Outstanding
Posted on May 17, 2024
Very nice service and very professional. I really enjoyed my stay at this hotel.
Response from Property: Dear Black Diamond,Thank you for sharing your kind review.I am glad to know that our overall services have made your visit a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager
Suspanna
Deluxe King Room Non smoking
Stayed in Jan 2024
Business travelers
5 review
Very Good
Posted on Feb 28, 2024
Overall good hotel, nothing outstanding but not complain on the experience.
Breakfast buffet is very big with various and diverse types of cuisine.
Response from Property: Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Malahu
Deluxe King Room Non smoking
Stayed in Jun 2023
Business travelers
23 review
Outstanding
Posted on Jul 9, 2023
Perfect stay. Everything was good. Staff extremely friendly and well trained. The buffet for breakfast and dinner had plenty of options. Wine a bit pricy but seems itβs the same all around in Indonesia. The gym facilities and bathhouse were perfect!
Response from Property: Dear Larrain Hurtado,Many thanks for your kind review.I am glad to know our overall services and facilities have made your stay a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager