Pullman Jakarta Indonesia Thamrin CBD Reviews

Regret HK$1k+ at such quality in Indonesia is really disappointing We have better bigger n newer rooms at this price in Hong Kong Very aged appliances and furniture Moreover the room forgot to prepare shampoo and show gel etc. called and waited for hour no respond

Appreciate the cooperation all the service were good. Friendly & accommodating staff Staffs are willing to help with a smile Hygienic room All Hotel staffs are very helpful and polite.

Hotel building and lobby looked nice enough. Checking in was a breeze. Room hallway looks old and gloomy, reminded me of my dormitory days but with better colours. Bedroom didn't have much space, but was still tolerable. The wallpapers had yellowing/dried leak marks. Washroom was tiny and all the drains (sink & shower) are very slow at draining. And no lock for the washroom. The worst was the lighting, i turned off the lights while sleeping, woken up to a room fully lit with tv on maybe a couple hours later. I thought i might have accidentally pressed a button while sleeping. Turned everything off and went to sleep again, then same thing happened again. In total this happened 3 or 4 times, too tired and sleepy to care. I didn't bother complaining because it happened between the middle of the night to dawn. Even if I did complain the possible solutions would be to send a technician or switch me to a better room, and neither is desirable. I was on a one night business trip with full schedule both days. Breakfast was nice, plenty of options, but the service wasn't so good. When i was showed to my table, the host asked if i wanted coffee or tea, I picked coffee. Went around to take my breakfast, came back to table and coffee wasn't there. Then not long after i started eating, a waiter came by and asked if i wanted coffee or tea, said coffee. 5 minutes later another waiter came by if I wanted coffee or tea..again. Finally got my coffee a good 15mins later, I should've just gotten a cup myself. Asked for sunny side ups, eggs came after i finished my plate, about the same waiting time with coffee and the egg station was empty when I ordered. I'm sorry but I don't think this was a 5-star hotel, and the price wasn't worth it. I believe the problem with light was caused by the room card slot right to turn on the power. Must've gone wrong and failed to detect a card in the slot and shut everything off, then suddenly detected the card again, hence all power and light kept turning back on. Won't be staying there again Hallway picture doesn't look that bad in picture, because my phone decided to make it look nicer by auto-adjusting the light level, much darker in reality

Facing pool side rooms ok and quiet. Wide selections for breakfast too.

Good Rooms, and a great Cigar Bar on the ground floor.

I did not really have any time to try out the amenities. The rooms are nice, a tad small but is okay for short stays. Needs to have a upgrade in terms of TV, boiler and Minibar. The walls and floor makes the hotel seem very old despite having the Pullman name. Should really consider doing some works on the hotel. The staffs are nice and amazing but the telephonr line seems to have a lot of distortion so it was not easy to communicate well.

I stayed at the Pullman Jakarta Indonesia Thamrin CBD for the last few days, and I was thoroughly impressed with my experience. The hotel's location is fantastic, right in the heart of Jakarta's CBD with easy access to malls and restaurants. The staff was welcoming and professional, making check-in a breeze. My room was spacious, clean, and had all the amenities I needed for a comfortable stay.

i like the breakfast and good location. I have a great time staying at this hotel

Overall was satisfied, service was excellent.  The room is a bit small as compared to other 5 star hotel, on the other hand price also lower, so price/value quite good.  I was there only 2 nights and did not experience the restaurant  but had great snack in the bar!

Very convenient and comfortable for me. Front desk staff is very helpful and friendly. Will come again.

The location is very good which opposite a shopping mall. Staff is very friendly and helpful.

The room I got was old...not what I expect from Pullman. It would have been nice if the room was living up to the Pullman standard.

I'm a returned customer for years. Great location just in front of Plaza Indonesia, super convenient. Stuff are well trained and polite. Will always come back again.

The location is very good and the lobby is extremely cheating because the room is almost close to 3-star level with very poor and out of date decorations and facilities.  The lock of the room didn’t work and the reception staff sent the waiter to help after 20mins. No apology, not mentioning upgrading the room. And the room is extremely noisy because of the air conditioner and poor quality of the window.