Ascott Hotels in Central Jakarta

Stayed 2N in a 1BR (Rm # 2201) - the worse accommodation I've encountered in Jakarta where reputable hotel chains I've stayed before are always clean and pleasant. The stay looked unpromising upon getting the key cards in a very well used and yellowish looking jacket (ok, forgivable if is a sustainability effort in a post covid world and in a property where hygiene and decent upkeeping is obviously of lower priority perhaps?) Things started going downhill after I stepped out of the lift to be welcomed by the mouldy patch and peeling paint on the common corridor walls and ceilings. More to dislikes upon stepping into the room: - First impression is that it hasn't been in used for a while with blast from 80s decor - Strand of hairs on the sink top, bed, desks... everywhere in plain sight - Very used and dumpy looking sofa that doesn't felt too clean - Bedsheet isn't too clean with prominent old stain when you flip over the quilt - Old and dirty looking dryer with few packets of partially used washing powder - Yellowish looking switches with dirt and grime collecting around the corners - Standing shower isn't working as is leaking at the back with weak pressure - Balls of dust and peeling paint could be seen everywhere in the room - Wall and ceiling paints were peeling off here and there - Rain water could seep through the living room window causing the floor around the window to be wet - Final straw was the dirty and smelly fridge causing the lapis legit I bought from nearby Mandarin Oriental to reek of a terrible and unwholesome freezer stench Horrible, not recommended and a total rip off at S$250++ per night!

Exemplary in every aspect, this hotel redefines hospitality through personalized and professional service. Much appreciated for a great hospitality, Ms. Angelina(Head of House), Mr. Fairuz, Lulu, Innes, Salsa, Zidane, Karina, Rifan, Erland and Andry! From the moment I arrived, the staff's warm welcome and attention to detail set the tone for an unforgettable stay. Personalized recommendations showcased their commitment to enhancing our experience. The seamless blend of efficiency and genuine care was evident in every interaction. Whether it was the front office team's insightful suggestions or the housekeeping team's meticulous attention, each staff member demonstrated a passion for ensuring our comfort. This dedication, coupled with luxurious amenities, made our stay a sublime fusion of indulgence and top-notch service. A truly exceptional destination for the discerning traveler.