Guest User
January 5, 2025
We initially booked this hotel for a half-day stay. Later, when our train got delayed, we approached the reception and extended our booking to a full day by paying the additional charges they requested. However, at 9:30 pm, we received a call from the hotel staff stating that our booking had ended, and if we wished to stay, we would need to pay more. Despite repeatedly explaining that we had already extended our booking and paid the extra amount, they refused to acknowledge this and continued demanding more money.