Guest User
April 2, 2024
as we had a really very bad experience and really our two days stay ***** with breakfast all money have gone in vain.We were 6 in total ***** with parents who r both 75 plus senior citizen. We had booked 2 executive rooms with breakfast included and extra bed but when we reached the hotel the manager directly told us that your booking is cancelled But on fighting with them they agreed to give us one room by 1:00 pm and the other they told will be ready by evening 6:00pm.But the room that they provided had terrible leakage from the bathroom, all water from bathroom was coming out in the living area.We didn't get hot water for bath that day.Our whole schedule for that day went in vain.By 6:00pm also they were not able to give us the 2nd room for that also we had to fight again. In both rooms ac were not working at night,we had to sleep without ac.For breakfast also Bournvita milk for children was not included,they charged us extra for that.And since the next day we had to leave by 5:00am we had to skip that breakfast also as kitchen staff duty starts at 7:00am. if hotel rooms are not available at the check in time than please don't take that bookings.Really were all in a very bad mood as all our scheduled plan were getting cancelled. I would like to suggest please don't ever book in this hotel.Only plus point of the hotel is its near market place and has bigger rooms ,but that doesn't make sense if the hotel is not looking into such other things that customer will value for. I will put this hotel in C grade category.