Guest User
September 30, 2024
Regularly go to the Parkway for coffee but i have no idea what happening there but its on the way down. We went about 2 weeks ago, waited quite a while for our coffee and when it arrived it was stone cold, it had obviously been sitting for quite some time in the pot and the server couldn't be bothered to check and just served it. Yes we brought it to their attention and it was replaced and the gentleman was quite apologetic. I fail to understand why the server wouldn't make fresh coffee. Today we placed an order for coffee. After 25 minutes we were still waiting and customers after us were now being served. Turned out the boy who took the order failed to actually put it through, no apology received this time. The young man, who I suspect was new, was told to apologise when he delivered the coffee (we could hear the staff conversation) however he didn't. on the plus point it was actually freshly made and hot so that was a win. There seems to be a number of people employed in the coffee shop but very few were actually working, seemed to be more of a youth club and they clearly need to be managed as they aren't capable of motivating themselves. They were moving bottles about behind the bar, chatting and laughing and walking passed a queue of tickets on the coffee machine. The customers before us also checked where their order was, however their order had actually been placed. so they struck lucky. We regularly stop at the Parkway and have taken visitors there but recently our experiences have been disappointing, if its becoming a youth club with no thought for the customer then very sadly its time to move on.