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5 star

Marco Polo Plaza Cebu
4.5/596 Reviews

Marco Polo Plaza Cebu

Cebu Downtown Cebu|2.87km from Lapulapu Monument by Abellana
This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

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Top rated hotels in Cebu

Searching for hotels near Lapulapu Monument by Abellana? Compare room rates and reviews to find your ideal stay.
Zen Rooms S Hotel & Residences Cebu
0/50 Reviews
Cebu Downtown
The room was very large and the air conditioner worked well and was comfortable. The security at the entrance was very smart and very good. The cafe on the first floor was very delicious and reasonable. I was lucky to be able to stay at the Christmas sale very cheaply.
S Hotel & Residences
4/520 Reviews
Cebu Downtown
Spent my required quarantine here for international arrivals. They are one of the approved quarantine hotels. And when I was searching for quarantine hotel before departure, they were the most responsive and flexible as travel covid protocols constantly changed; made my reservation via email. I opted for the package that included meals and airport transportation. Everything worked seamlessly -- from airport pickup to checkout. Hotel personnel were helpful and accommodating with our special requests, room was basic but clean and everything were in working order, beds were comfortable, AC noise acceptable, clean bathroom with good water pressure and hot water, and really great wifi which was a life saver while on quarantine.
Bayfront Hotel Cebu Capitol Site
4.2/5199 Reviews
Cebu Downtown
Good location with wide range of amenities. Hotel and room itself are clean, well-maintained with good internet connection. I came with my spouse and small kids, employees (like Riza and Girlie) were helpful and attentive to our needs. My family felt at home during our stay. Everything was very convenient. Good value for money.
Cebu Capitol Central Hotel & Suites powered by Cocotel
3.9/535 Reviews
Cebu Downtown
Im very satisfied the room and the service is great and if you want to go in mall no need to go out in the hotel its only connected
Rublin Hotel Cebu
3.9/536 Reviews
Cebu Downtown
Price-wise, it is quite a value for money, given the fact that it is close to the Provincial Capitol, Cebu Doctors Hospital and the rest of the businesses around Escario. The rooms are relatively clean, although the mismatched slippers somehow give a weird impression. I moved from a twin room to a double room and found that the room setup for both rooms are based on the twin room setup... the headboard in the double room is on BOTH SIDES of the bed, not above it. Plus, the only outlet in the room is found a foot above the bed. Boiling water would actually mean laying the kettle on the bed. Hot and cold shower in the bathroom, toilet has bidet (I know this is somewhat important to local guests) Staff are friendly, from the guard to the front office staff to the housekeeping. Breakfast is adequate and served in a room that desperately needs acoustic paneling. The laundromat in front of the hotel is run by a wonderful lady.
Griffin Hotel and Suites
4/59 Reviews
Cebu Downtown
We stayed at the griffin hotel for 2 nights to relax after a flight and recharge before moving onto Bohol. The room was clean and was cleaned everyday also. The hotel is modern and comfortable. The WiFi did not work for the majority of the time we were there, as it couldn’t handle the amount of people connected to it. Additionally, the staff at the front desk were a little unprofessional and were often too involved in their own conversations to help us with any questions we had. Although we had these issues it didn’t really affect our time there so overall would say it was a comfortable and safe stay.

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