Citadines Cebu City Reviews
Citadines Cebu City
Base Line Center, Juana Osmeña St, Cebu, PhilippinesView Hotel Details
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Citadines Cebu City Guest Reviews
4.4/5
Very Good
88 review
Verified reviewsLocation4.2
Amenities4.4
Service4.4
Cleanliness4.5
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All Reviews(88)
Positive reviews(86)
Reviews with photos/video(36)
Awesome stay(31)
Friendly host(28)
Delicious breakfast(22)
Great swimming pool(9)
Delicious buffet(6)
Loved the view(5)
Large rooms(5)
Strange smell in room(4)
Negative reviews(2)
jeunssi
One Bedroom Executive Apartment
Stayed in Mar 2024
Friends
1 review
Outstanding
Posted on Mar 4, 2024
i love citadines so much!!! it’s actually my second time here i booked it again bc the first one was nice! and this time (my second time) WAS THE BEST!!!! it’s my birthday and citadines surprised me with balloons and cake (?) from ABACA! I CRIED 😭 they’re so kind and the service is 🔛🔝 i’ll definitely book again soon. i love their lobby as well and the kind staffs, especially the guards sa entrance so welcoming and friendly!! ahhhh and the breakfast buffet??? chefs kiss ✨ thank you CITADINES! def one of my faves na! see you again soon ＜33
Response from Property: Dear jeunssi, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service
Guest User
Executive Twin Studio
Stayed in Jan 2024
Friends
1 review
Outstanding
Posted on Jan 29, 2024
The best decision ever in choosing citadines!!! The buffet breakfast sis superbbbbbb!!! The staff are very accommodating and easy to approach.
Response from Property: Dear valued guest, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service
Guest User
One Bedroom Executive Apartment
Stayed in Feb 2024
Family
1 review
Very Good
Posted on Feb 14, 2024
yes the service superb and the buffet breakfast are delicious😊
Response from Property: Dear valued guest, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service
Guest User
Executive Queen Studio
Stayed in Nov 2023
Couples
12 review
Posted on Nov 28, 2023
The staff is really friendly. But the conditions of room are not very good, especially the restroom. Moreover every morning there was a queue for breakfast. Very annoying.
Response from Property: Dear valued guest, Thank you for taking the time in writing us a review. I noted that we failed to meet your expectations in certain aspects of your recent stay with us. I am very sorry for having failed to give you the service all our guests expect and deserve. We are constantly looking at ways to improve our services, and, following your feedback, I will focus my efforts to drive improvements in terms of the areas mentioned.Once again, thank you for your valued feedback. From all of us at Citadines Cebu City, we look forward to welcoming you again at any one of our serviced residences.Yours sincerely,Abegail NICOLAS | Manager, Guest Service
Guest User
Executive Twin Studio
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on Apr 19, 2024
Breakfast is Superb! Room has completed amenities unlike others. Definitely I will come back to this hotel.
Response from Property: Dear valued guest, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service
Guest User
Executive Twin Studio
Stayed in Mar 2024
Friends
1 review
Great
Posted on Mar 23, 2024
Lovely room and all the amenities you need - the in room eco friendly water refill is a great idea. The staff were fantastic, everyone we spoke to was so friendly and made us feel very welcome. Pool is a really decent length for swimming and great views of Cebu. Finally, the breakfast was fantastic, so much choice.
Response from Property: Dear valued guest, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service
Beans
Executive Twin Studio
Stayed in Aug 2023
Friends
15 review
Outstanding
Posted on Aug 21, 2023
The breakfast buffet was the best!! Their staff are very friendly and accomodating. They greet you everytime they see you, even at the basement parking. The hotel was so clean and well-maintaned.
Response from Property: Dear valued guest, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service
Guest User
Executive Queen Studio
Stayed in Feb 2024
Solo travelers
4 review
Outstanding
Posted on Feb 19, 2024
Had the best experience at this hotel. I talked with several employees for a long time. Nino was awesome and thankful to have connected with him (super cool, nice and professional young man). Viram was also a fantastic man and easy to talk to. Glad I found this hotel and look forward to returning.
Breakfast was fantastic too!
Response from Property: Dear valued guest, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service
WhereOnEarthIsThabi
Executive Twin Studio
Stayed in Sep 2023
Friends
13 review
Amazing
Posted on Oct 24, 2023
Friendly staff and amazing breakfast! Loved the variety of foodstuffs
Response from Property: Dear WhereOnEarthIsThabi,Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service
Pierre
Executive Queen Studio
Stayed in Feb 2024
Solo travelers
12 review
Posted on Feb 7, 2024
Expensive for the location and standing, room average and dark. No refund like many other hotel even many days before. As a frequent traveler, i consider refund mechanism should be mandatory in a decent hotel chain to go beyond 2*
Response from Property: Dear Pierre,Thank you for taking the time in writing us a review. I noted that we failed to meet your expectations in certain aspects of your recent stay with us. I am very sorry for having failed to give you the service all our guests expect and deserve. We are constantly looking at ways to improve our services, and, following your feedback, I will focus my efforts to drive improvements in terms of the areas mentioned.Once again, thank you for your valued feedback. From all of us at Citadines Cebu City, we look forward to welcoming you again at any one of our serviced residences.Yours sincerely,Abegail NICOLAS | Manager, Guest Service
Tatum
Executive Twin Studio
Stayed in Jul 2023
Couples
12 review
Outstanding
Posted on Aug 2, 2023
Great hotel, spacious and clean! Very good breakfast, gym and pool area. Very friendly staff! Will stay again
Response from Property: Dear valued guest, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service
peacemaker79
Executive Twin Studio
Stayed in Dec 2023
Family
3 review
Outstanding
Posted on Jan 6, 2024
Everything is good...the place, the food, the room, the location, the staff❤️ Thank you Citadines. Will surely be back soon❤️
Response from Property: Dear peacemaker79, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service
Anonymous User
One Bedroom Executive Apartment
Stayed in Dec 2023
Couples
28 review
Outstanding
Posted on Dec 8, 2023
Exceptional serviced apartments. New, clean, fresh design. Awesome breakfasts. Supermarket, restaraunts in the same building. Center location.
I dont really see any noticeable downsides.
Response from Property: Dear valued guest, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service
Gerry Manlulu Angeles
Executive Twin Studio
Stayed in Apr 2023
Solo travelers
21 review
Outstanding
Posted on Apr 11, 2023
I love to stay in Citadines again on my next trip to Cebu. Room was awesome. Will definitely recommend this to my friends and relatives 😍🤩
Response from Property: Dear valued guest, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service
Guest User
One Bedroom Executive Apartment
Stayed in Feb 2024
Couples
5 review
Outstanding
Posted on Feb 26, 2024
Very nice hotel and staff and the buffet is incredible.
Response from Property: Dear valued guest, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service