Berlin Germany
February 2, 2025
All I can say about this hotel is that my wife, brother-in-law, and I were disappointed with our four-night stay here.
First, the cleanliness was terrible. The towels were so dirty that they had turned black instead of white and should have been thrown away.
Second, for two days, we didn’t request housekeeping, but when we did call the hotel reception to ask for fresh bedsheets and room cleaning for both rooms, we returned in the evening to find that the bedsheets had not been changed—only tidied up—and the bathroom and room were not cleaned at all. The same bedsheets were still there, unchanged.
The next day, we requested cleaning again for both rooms, but when we returned, we found that housekeeping had completely ignored our request.
We were extremely disappointed. This is the first time we have encountered such poor hotel management despite staying in many hotels before. I will never stay here again and would never recommend this place to anyone.