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5 star

Marco Polo Plaza Cebu
4.5/589 Reviews

Marco Polo Plaza Cebu

Cebu Downtown Cebu|2.73km from Cebu Botanical Garden
This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

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Business travel

Main Hotel & Suites
4.2/540 Reviews

Main Hotel & Suites

Cebu Downtown Cebu|2.93km from Cebu Botanical Garden
I had a wonderful Christmas Hotel 2022 Staycation experience courtesy of the Main Hotel and Suites located in Barangay Banilad in the City of Cebu. This is my 21st Hotel-Resort-Farm-Campground Staycation in total here in Cebu since Christmas 2020. I instantly noticed most of their guests are foreign tourists. I easily feel the warmth the moment they welcomed me and I could feel at home away from home with their kind and accommodating staff like the  Housekeeping personnel, Irene Tolentino who carry my traveling bag to my standard queen room while having my vlogging, and Stanlee Montecalvo for the maintenance for something that needs to be fixed with Security Guard Jonathan Mendoza who act as my cameraman and delivered all my needs in the room. All these things are made possible by Front Office Associate Joyce Villanueva from the booking reservations up until our constant communication as she instantly answered all my queries and requests weeks before my stay. I got the biggest surprise when I was given that amazing Christmas gift hotel room upgrade on that Christmas morning when Front Office Associate Sheila Matuguina handed me the key for the Main Suite Room with a king-size bed, a sofa, a spacious shower & toilet, a personal refrigerator, a kettle, safety deposit box and has a small balcony overlooking the city view. I could still remember this beautiful serene Christmas night when I powered off all the lights while I was seating on top of my big king-size mattress with large soft pillows at my back and on my head while leaning on the wall. I was deeply mesmerized by the beauty of the city by night from the main suite room window. I couldn't imagine that I can have this kind of wonderful celebration on Christmas night blessed with good weather and a good climate. Two years ago, we were in quarantine and social distancing with strict protocol to follow brought by the Covid-19 pandemic, and a year ago, we are to deal with the devastating aftermath of super typhoon Odette without power, no water supply, limited supply of food, most houses were destroyed and several families were homeless. No wonder they have been awarded Tripadvisor's Travelers' Choice Award winning for consecutive years for the kind of service they have given me. With this track record, now I know the reason why travelers both local and foreign nationals choose to stay here because I, myself personally experience it.

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Breakfast

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Top rated hotels in Cebu

Searching for hotels near Cebu Botanical Garden? Compare room rates and reviews to find your ideal stay.
Zen Rooms S Hotel & Residences Cebu
0/50 Reviews
Cebu Downtown
The room was very large and the air conditioner worked well and was comfortable. The security at the entrance was very smart and very good. The cafe on the first floor was very delicious and reasonable. I was lucky to be able to stay at the Christmas sale very cheaply.
S Hotel & Residences
4/519 Reviews
Cebu Downtown
Spent my required quarantine here for international arrivals. They are one of the approved quarantine hotels. And when I was searching for quarantine hotel before departure, they were the most responsive and flexible as travel covid protocols constantly changed; made my reservation via email. I opted for the package that included meals and airport transportation. Everything worked seamlessly -- from airport pickup to checkout. Hotel personnel were helpful and accommodating with our special requests, room was basic but clean and everything were in working order, beds were comfortable, AC noise acceptable, clean bathroom with good water pressure and hot water, and really great wifi which was a life saver while on quarantine.
Bayfront Hotel Cebu Capitol Site
4.3/5194 Reviews
Cebu Downtown
Good location with wide range of amenities. Hotel and room itself are clean, well-maintained with good internet connection. I came with my spouse and small kids, employees (like Riza and Girlie) were helpful and attentive to our needs. My family felt at home during our stay. Everything was very convenient. Good value for money.
Hamersons Hotel
3.9/521 Reviews
Cebu Downtown
The Hotel is quite central, 10min by foot to mango square where are restaurants, bars and clubs. A 7/11 also is quite close. The security guards are very nice, the rest of the staff was not so much. Avoiding eye contact and even no hello/goodbye. There was an air conditioning converter running all night and that was very noisy the whole night. difficult to have a good sleep.
Lex Hotel Cebu
4.4/5251 Reviews
Cebu Downtown
I recently had the pleasure of staying at Lex Hotel Cebu and found it to be an ideal choice. The hotel's location is perfect, surrounded by numerous eateries, making dining options easily accessible. The bed was delightfully soft, and the room offered ample space, providing a comfortable and relaxing environment. What truly stood out was the exceptional friendliness and support provided by the staff. Their warm hospitality added a personal touch to the overall experience. Although the breakfast options were somewhat limited, they were sufficient, ensuring a satisfying start to the day.
Cebu Capitol Central Hotel & Suites powered by Cocotel
3.9/530 Reviews
Cebu Downtown
Showers can be painful so you should be careful. Other than that, the beds are clean, so it's not bad. The person at the front desk was kind and let me leave my luggage there. I didn't really understand how to use the WI-Fi. There were ants.

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