Pestana Cayo Coco Beach Resort

Second time returning to this resort and over $200 Canadian was stolen out of our safe and our passports were sifted through! When bringing it up to security they said it was our fault and told us to go to the police and threatened us with never being able to return to Cuba again if a claim was made… terrible experience, customer service and security departments need a revamp of staff!

Feb 2025 5 night stay with Air Canada, Solid 3/5. We paid way too much for this vacation. 1220 pp was steep for cuba. I felt it was quite cold at like 26-27 degrees with strong winds, but that is no ones fault. I was unable to enjoy the beach with this weather. Food-was great, i was pleased. My expectations were low, so this surpassed it. I especially enjoyed the desserts, beach snack bar with fried plantain and fish- YUM. We do not eat meat so the fish was enough. We were treated to a special air canada dinner which the food tasted very good. The ambience was nice. However it was set in the pool, which it was too cold to be in the evening. I felt bad for myself and the staff to have to be in the pool. The idea and thought was nice but it wasnt practical. Ambience-I was expecting more warmth, hospitality and friendliness. I felt it was lacking. The lobby is nice, pools are good. Beach is beautiful, lots of space to play in the sand and water. Staff work tirelessly to clean seaweed and debris. Ordering drinks at the bar you feel like you're bothering some of the staff, the way they look at you at times. This was uncomfortable. I saw 2 shows during our time there, it wasnt every night. The shows were nice and kids disco was encouraging which i liked. Room-was uncomfortable. The ants were endless. The beds and pillows were not the best. It was clean aside from the ants. There was enough space to put all of our things. Decorated nicely. Garden view was fine. Ernesto from customer service was especially helpful and kind in getting our room cleaned and eventually changed for us due to the ants. He also helped book reservations for the restaurants. Thank you Ernesto! Umberto was friendly and helped us get fresh coconuts and coconut water. Thank you! Please tip or give what you can to the workers! Deannalise was lovely! I wish i met her sooner, we met on our last day there. She was kind, helpful and genuine. All the best Deannalise! We did the horse and carriage ride to a charming farm. The gentleman who took us was kind and friendly. I wish i remembered his name. Thank you! We walked to the market closeby and did the lobset dinner at the restaurant nearby. It was pretty good, prices a little steep. Very beautiful view. Taxi services were helpful. Overall, I would not return to this resort due to the overall ambience and the rooms. I do look forwars to returning to Cuba elsewhere.

Hello. This is my sixth stay at the hotel, and I'm glad I chose it. The staff is wonderful, the food is delicious, and there's a good variety. It's a safe place, and they always make you feel at home. Many thanks to the Public Relations department for inviting me to the repeat guests' dinner held on the beach. The food was delicious and the service was very good. Thanks to the chefs, the service staff, and Ernesto and Annelys.