Hotel Mojito

Excellent staff, they were all so friendly always greeting you every time as they see you and helpful especially the front desk receptionist Claribel. She was informative of what I wanted to know and she also was able to solve most of my problems that occurred while I stayed at there very nice resort.

Good!

The front desk staff went above and beyond ..Ariel the manager was so helpful and always happy!! The bartenders at the lobby bar were exceptional. lots of tripping hazards in the bar area.. food was okay .. repetitive. Beach was 10 out of 10

The review should be from Sept. 1 - 8 2022. I had visited your hotel during the above dates. Prior to that I stayed at your old hotel next to your hotel. Which is in complete shambles. Serious concern for your future is critical, as an international tourist visiting your country you need to take into consideration the following points. 1. The Cuban families need to act accordingly when they vacation at your resort. I have seen these people take cakes to their tables, take all the food and wrap in bags to take and children putting their hands in the ice cream. I realize things are horrendous as far as supplies are concerned but we as international tourists pay good money to come to your resorts and in the end we need another vacation just to relax after that experience. If they acted in this manner in our countries they would be kicked out of the hotel. Who allows a customer to take all the meat or order 12 chicken for themselves or to take home? 2. I always enjoyed the use of the adults only pool, whilst there I saw kids and dogs and families picnicking by this pool so forget about a quiet pool and no kids. I saw 10 Cubans in the only hot tub smoking and drinking and making lots of noise. Cubans also yell a lot and make loads of noise and the kids run wild without being reprimanded. 3. The buffet is kind of a joke, the Russian and Polish people take all the food and push you aside not to mention drink all the vodka and liquor in general. 4. You need to tell your staff to serve only so much to an individual at a time, when I wanted a pizza I had to wait for 2 Cuban ladies to get their 12 pizzas, when I mentioned to the waitress she snapped at me. This should not be allowed. I just wanted one. We tip, they don't. 5. As far as things like toilet paper etc. go there is none because the Cubans take them home with them. If you want to have a hotel full of Cubans then keep doing what you are doing. The only way I'd go back at this point is if I stay at a 5 star hotel and they really don't exist. More hotel Managers and Customer service managers need to point this out to whoever you report to. I am also sick of Cuban people telling us what we need to tip. This is discretionary and is for good service. I was one of the first to arrive at your front desk and the workers were very unpleasant and made me wait, I was the last person served. This is unacceptable. I travelled 12 hours to be at your hotel. When I got to my room the phone was dead there was 0 water and I could not open my balcony door. The rooms should be checked and in good working order prior to a client arriving. If a worker receives coins from us they can easily get a Canadian to give them bills in exchange for coins, its not a big deal for us its still our currency. Just because its not paper doesn't mean its worthless to us, its the same. They say that the CUP is like toilet paper to Cubans and this is from the bus rep. taking us to your hotel, I find this

We just returned from a girls trip to Hotel Mojito in Cayo Coco. The airport is about a 20 minute bus ride to the resort without any stops. Check in was so fast and easy. We were in building 23 on the ground floor. The room is a bit dated but clean and had everything we needed. Our fridge and safe weren't working when we got there but they came to fix them as soon as we went to the front desk to tell them. The beach is about a 5 minute walk across the lagoon. We didn't mind the walk but we thought it would be too far for anyone with mobility issues. The beach is beautiful and always had lots of chairs. You can walk almost 2 km in each direction on the beach. The beach bar had amazing service and a good sandwich and fries for lunch if you didn't want to venture from the beach. They played games and music for a couple of hours a day around lunch time. The pools were nice and clean and were always able to find chairs when we left the beach for the day. The swim up bar had great drinks and service. We didn't see any signs of food shortages the whole week. They always had grilled meats, pasta, salads, bread and ice cream for dessert. We went to the Cuban and the Italian a la carte restaurants and they were both very good. The pizza was good and we saw others who go the lasagna that looked really good. Highly recommend these restaurants. They were located in the same building on the lagoon just on different nights. The Cigar bar is the coolest bar and best bar tender Freddie. They have live music on Monday nights. They also had live music every night in the lobby that was good. The service was amazing from everyone who worked there. Our only complaint is that we didn't have hot water all week, it was just luke warm which wasn't too big of a deal since it was hot outside. We had a great trip and would recommend this resort.