Guest User
May 7, 2025
Booked into the hotel late last night, disappointed is an understatement, on checking in to our room for 3 adults, we were given two single beds and bunk beds. The rooms are very small and not adequate for 3 adults. We went back down to reception to explain to the receptionist and we were told, stay in the room for the night and it will be sorted this morning. After a bad night sleep, we went to reception this morning and were told that there was nothing they could do, more than anything the attitude of the staff member was dismissive, rude and not the kind of customer service you would expect. I would advise anyone travelling with more than 2 people to avoid this hotel. We are well aware it's a three star hotel, we were not expecting the Ritz, but the least we expected was 3 proper beds. I would not rate this hotel. They wanted to put the sofa bed next to the balcony door or at the bottom of the other bed. How they expected to do this is beyond me. The space is too small.🤔