Guest User
May 11, 2024
We were here a number of weeks ago and were pleasantly surprised how nice the food was so this evening as the sun was out decided to go back and have a bite alfresco. It was quite busy but plenty of staff working so there really is no excuse for slow service. We were told you can not eat outside anymore just at the new covered area. We waited for a table to become available. The gent took an order so we could have a beverage while we waited. 20 mims later after a table had become free we finally got our drinks. a further 10 mins later a stern looking older lady took our order. The food the took 50 mins to come out. we ordered a small chicken wings chips and a buddha bowl and onion rings. the buddha bowl was listed as " herb rice, avocado, hummus, baby spinach, rocket and a chilli tomato salsa” for €13.50. I have attached a picture of what I was served. Surely it would have been better for the kitchen to call this dish off than serve plain cold rice, brown avocado, wilted warm rocket and a salsa that was clearly from a jar. Onion rings were oily, chips were oily and over cooked. I’d go as far as to say over blanched then over fried as they were not fresh. Chicken wings were also over cooked and the sauce tasteless. Service was poor. Slow and disorganised. There didn’t seem to be any presence of a leader or manager. It’s a shame as this hotel is on an amazing setting. Management should be watching the weather in advance and have appropriate staff on who know what they are doing. Split into sections so customers are not waiting. And have a kitchen team who take pride in the food they are sending out. We won’t be in a hurry back for food.