Guest User
September 1, 2023
This is my personal opinion after a week's holiday with family and children: Hotel with a decadent structure. It is not a family hotel as you would expect from the website and quote, but a 90s hotel with a slide and a plastic castle instead of a gym. Pros: A stone's throw from the beach. Animation. Cozy room by the pool. Goodwill of the dining room staff. Cons: it does not have all the services of a 4 star. (luggage service? Gym? Bathrobes?) Pool area bar not functioning, with cracked windows and used as a storage room for broken exercise equipment. Cold pool, not heated. Buffet restaurant with food in my opinion of mediocre quality for a 4 star in Emilia-Romagna. More like a company canteen. Little variety of foods for children. Dessert at the end of the meal only if you arrive very early and rush to the table where it is served. Tablecloth remained dirty for almost the entire duration of the stay (changed only once). Water jugs impossible to find if you don't arrive as soon as the restaurant opens and more often than not you find them dirty or it wasn't clear if they had been cleaned. Children's play area near the restaurant in disarray and apparently not very clean. Cold shower in the evening from 7pm onwards, 6 days a week. Playground on the 2nd floor organized inside the old UNmanned gym area and with open windows near the structure where the children jump and climb (the parapet is at about 1 meter from the floor, but under the window there was a mattress), in my opinion quite dangerous. Ground floor entrance area used for clearing, with also a broken and half-disassembled go-kart covered by a pink sheet. Access to the seafront avenue not possible from the hotel gate because it is closed but possible by passing in front of the disused Carlo's restaurant. Carlo's restaurant used as a tool shed and with the wooden patio half destroyed with the floorboards rising. The patio is unfortunately accessible to children who risk getting hurt (the area is poorly cordoned off). The all-inclusive soft drink formula seems like half a thing to me because there is no control over the water and soft drink dispensing machines, so much so that anyone can use them. Potentially even outside the structure. However, coffees are not included, you have to pay for them. I saw no control over who enters and exits the facility. It seems that anyone can enter both from the street side and from the seafront side even at night through the disused Carlo's restaurant and access the external part of the rooms overlooking the swimming pool, where strollers, games and costumes are usually placed. Note: Our room at pool level was properly soundproofed but the entrance door (already forced several times given the notable marks of screwdrivers or other tools on the external frame) blocked on the second day, locking us in and forcing us to call the
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