Archipelago Apartments Esperance

We booked this several months ago for five days. when we got there the cleanliness of the place was one of the worst I have stayed in. Dust everywhere, mould and grim in the shower. The shower wouldn't drain so you showered in ankle deep water. The carpet was sticky and so was the kitchen floor. smudge marks all over the glasses in the kitchen cupboard. But to top it all off we didn't have water during the day as they were doing up another apartment. No notice no compensation no explanations. We contacted the owner but they never replied. There office manager was perplexed as to why they hadn't replied and even her communications didn't get us a reply. Do NOt Stay here. very bad customer service from the owner.

Hello The location of your property was very good so close to The Esperance and the shops. But we found the property somewhat dated and in need of some TLC. The bedroom and lounge were acceptable but the kitchen and bathroom was horrible. The entire kitchen and bathroom need a deep clean we found the following, Frying pans were disgusting we could not use them, we had to wash the utensils, we had odd cutlery, you left us a dirty scourer and used dishcloth, we did not even have china plates and bowls they were picnic ones, the kitchen cupboards inside were not clean and had marks from pans etc, the entire kitchen was very dated with cupboards door not always shutting properly. The bathroom was not clean at all with dirty cupboards, skirting boards had dirt all along them and the dirt round the toilet was disgusting, and the sink had a big gap behind it and the ceiling was flaky, the lights only had one bulb out of three, again very dated needs an update as well as the kitchen. To add to that we had what we think was a long term stay next to us who drove a big and I mean big truck, he would arrive around 6.30 to 7 obviously after working nights and woke us up with the loud engine and then when he went out he left the engine running for ages. So we found the apartment number 5 very grubby and then you quoted we would be fined if left any rubbish or dirt on towels, I am attaching some pictures I am sure you would not like to have to live with it.

Very misleading. Basically a run down motel with a few patch ups. Strong smell of smoke as soon as entering the room. Went to let them know. Response was that's all we have. Let bookings.com know as my wife has bad asthma. Back and forth with management only to be told they had fixed the smell issue. No coverings on back window leading to bathroom. Taps ,shower and toilets make all sorts of noises. WiFi worked for an hour in the three nights we stayed. At night the whole room buzzes and felt like there was a presence in the room and I don't usually believe in that stuff. Offered if we left they would refund last night. Unfortunately we could not find alternative accommodation.