Sandman Hotel Castlegar Reviews

Our room was not cleaned when we got there at 6pm and they upgraded us and the newly renovated was beautiful. The bed was very comfortable.

The front desk staff where excellent, very helpful i hope these reviews make it to the people who make decisions, these people are the face of your company and they are awesome there the reason why i would go back

I stayed one night only in a newly renovated room on the top floor (3rd floor). The room was very nice, the bed was comfortable. The bathroom was also very nice except for the very noisy old fan on the ceiling which goes on automatically when the light is turned on. That fan needs to go. I was informed that breakfast was not included as I had reserved through *******. It cost $7 taxes and was “okay”. The staff was very friendly and professional, the female evening attendant even called the room to make sure everything was to my satisfaction. I would recommend this hotel.

The young lady at the front desk was friendly. Check in was easy and painless. My key cards deactivated, and I was able to get new ones easily. I had to leave the hotel before my scheduled date and I was able to receive a refund for my remaining days it was a good experience

No hotel dining establishment, rooms are out dated, you have to pay for the 'continental' breakfast.

I liked that they had the pool my kids loved it. Also so close to walk to restaurants.

We stayed at this property for one night. While we did expect it to be on the noisier side (family’s in the pool) I did not think the walls would be as thin as they are. The property was close to restaurants. The pool floors were not the cleanest, and it was hard to find towels, but my daughter enjoyed her time with the other kids in the pool. I found mold growing in the grout lines in the shower. The icing on the cake though was the plougher that decided to start clearing the very back parking lot of the hotel at 5:30 in the morning.

Property is quite tired looking. Rooms weren’t cleaned on multi night visits

Very accommodating four our kids hockey tournament. Great and friendly staff.

Property is dated; rented out to ext workers who were noisy( told if I wanted a quieter room out front it would be $15.00 extra a night. No good amenities on-site. Could not get the free continental breakfast as we booked through ******* … they wanted an additional 7.00 per person per day!! Toilet ran day and night. Caulking is bathroom is mouldy with black. When providing the above at check out, both staff members were ambivalent about hearing my complaints. Will NEVER stay again.

Good hotel for the price, but could use an update. It’s tired, but you get what you pay for.

No continental breakfast with my ******* booking for 150 bucks is absurd. Pool was gross and hot tub wasnt working.

It was really nice and clean and the stuff was very friendly.

Room smelled like stale smoke even though it was supposed to be non-smoking. Pool and hot tub closes at 9:30 pm. Tv was just free channels, no movie options. A couple of guys were barbecuing on the tailgate of their truck just outside the front door.