Undeniably, the location of the hotel is perfect as it is very close to the Cardiff Castle and the city center, only few minutes to there. The hotel also provides carpark with a reasonable charges. The staff is friendly, except that when we requested 2 more pillows, the staff questioned us why we did not take the spare pillows in the wardrobe where he didn't realize that those pillows were taken by his colleague who took them to set up 2 sofa beds for us. We explained this to him but it appeared to me that he was very impatient and impolite and cut the line. At last, of course the staff did not follow up.
Same as other advise, the hotel really needs renovation as the decoration and fittings are old and outdated.