Guest User
August 8, 2023
Incredible. I'm calling on June 20th to rent accommodation in a farmhouse ("Rossello") for the mid-August period. After ten minutes Fabio Generali, the owner, sends me the booking confirmation email. I contacted them again on August 8th to ask for the check-in and check-out times and they confirmed everything again, informing me of the requested times. So far, so good. After a few hours however (it is Tuesday 8th August and the holiday would start the immediately following weekend) Fabio Generali himself calls me to cancel everything, since according to him there was an error in the booking management system and the same accommodation was given , subsequently to ours, via booking, to other people. He claims that the contract with booking must be honored and is more important. And the previous agreement with us? Now we find ourselves close to August 15th without any reservations despite having found where to spend the holiday two months before. I think calling them incapable and not serious is the least!
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