Manuel Reina Jimenez
July 20, 2021
Too bad, we booked for 4 nights, we arrived late on the first day, so we didn’t have time to notify anything (to our fatigue), but we realized that the sound of machinery came through the window (every 10 minutes or so), Before going to bed the next day, we notified him at the reception desk. They said they had no records of any equipment. On the other hand, the noise in the room continued, and it was getting louder and lesser (every 5 minutes). ). On the third day, the hotel’s people admitted that there was a water pump in the yard. Our room was ignored and obviously we could not sleep there. So I talked to the front desk again that night. Coincidentally, the water pump was also damaged and leaked that night. Not the main problem), the leak was resolved around 01:30 in the morning on Sunday, July 18, but even the sound of such machine operation is still unbearable to sleep. The last room we stayed in, when there was only one night left, they changed our room and they refused to provide us with any kind of coverage or compensation because we slept in a bad state because of the loud noise, the claim was , Although we warned from the second night "We should have warned earlier." And the worst part is that on the fourth day I asked the direct manager of the hotel to come and talk to me or call me. He flatly refused. I think this is a mean and mean attitude towards his clients. Personally, I would never recommend this hotel because of the way it deals with customers and because you don't want to take your own responsibility when something goes wrong. It's a shame not to pay for 3 nights.
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