Guest User
August 20, 2023
Review It was the worst hotel experience. Dirty hotel with pigeon feathers in the room, dirty bathroom and under renovation, NOT SAFE (photo below), in a terrible area, with reception staff, the blond boy with glasses, really rude. He treated us with disdain/snobbishness and presumption when we arrived, without explaining anything to us (breakfast times for example). Furthermore, when I asked for explanations regarding a lamp in the room with exposed electrical wires, he was unable to make a decision and change our room. The French window on the balcony was broken and unsafe, to my complaint the blond boy with glasses at the reception responded to me by saying that it was "safe" and also making heavy and ****** insinuations regarding the fact that we were not in Naples in Italy, miming that people are shot in Naples. I would like to point out that in Casablanca, despite the "safe" city, our cell phone had just been stolen. My fiancé and I are Italian and I can assure anyone that Naples is absolutely not as described by the gentleman with obvious problems of prejudice towards Naples and Italians. Furthermore, the nice and kind gentleman snatched the room card from my hand. What else can we say, as great gentlemen we paid for the room the next morning also for the agreed nights and left! Furthermore, payment by debit card was not possible. Is everything ok with Booking??? The photos on Booking/Tripadvisor are really misleading, it is absolutely not as shown. Not recommended
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