Youxia68
June 28, 2024
The hotel is a distance away from the train station, but public transportation is very convenient. You can take bus 555 or 599 directly from the station, but you need to walk about 500 meters after getting off. The English breakfast provided by the hotel is great👍.
Disadvantages: We booked a garden view room that day, but the room given by the front desk had no view at all. Because of the language communication problem, we did not point it out to the hotel front desk, and we checked in by default. The next day, I clicked on the pictures of other guests of the same room type provided by Ctrip again. The more I thought about it, the more unhappy I was, so I contacted the customer service staff, hoping to help solve it. Due to the lack of professional ability of the customer service staff, the solution given to me was not from the perspective of the guests at all. It was just a perfunctory solution that I could not accept. I rejected it immediately. Finally, Ctrip’s overseas customer manager came forward to solve it, and I reluctantly accepted their solution.
As a black diamond member, I have always been satisfied and recognized Ctrip’s service. I hope this is an accidental incident. As a travel platform, Ctrip should strengthen management of overseas hotel suppliers so that tourists will not be troubled by language communication problems when traveling abroad.
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