Hotels Near Sister Zen Esthétique Et Cosmétique in Carthage

I booked a deluxe room, but the hotel decided to “upgrade” us to a huge 3-bedrooms apartment with a kitchen. And it was only two of us - me and my husband, so why would we need 3 bedrooms? When I thanked for the upgrade but asked to give us a normal room which I initially booked, they said that they didn’t have a room in that category anymore. It didn’t feel well to be honest. The breakfast was average. The cleanliness of room was bad, I saw a lot of hair in the bathroom and on the floors, disgusting. Location is ok, but depends on what you’re looking for. Otherwise the people are good and trying their best to deliver good service. But I honesty wouldn’t recommend the hotel.

One star? Let me explain. The hotel looks wonderful - beautiful interior, and the food is absolutely delicious, and amazingly well presented. The swimming pool (it was too cold to venture into it) looked wonderful. So all well and good. But. The reception staff are EXTREMELY rude, lacking in communication skills and above all, portray the hotel in a negative way. When I checked in, about 9pm in the evening, all went smoothly. I went to my bedroom and used the electronic keycard - and opened the door and immediately thought ”the bed hasn't been made” when suddenly a male voice emerged from the bed. Someone was in my bed. I thought ”I've come into the wrong room” - but no, it was the correct room. Some unknown man was in my bed. Who was more startled - him or me? I immediately left the room, went to reception and told them, that there was a man in the bed in my bedroom. They took the keycard, and provided me with another one. NO apology, no explanation, no shock / horrified that this should happen. The receptionist DID NOT SAY ONE WORD. Just simply gave me the keycard and expected me to find my own way to the new room. I was really quite surprised at the lack of courtesy / apology. Two days later' time to pay the bill and leave. A person who I was travelling with (but not sharing a room) was at the reception. The hotel had charged her for drinks that she had either not had, or had paid cash. They were so reluctant to remove this amount from her bill when they discovered that a mistake had been made. Again ABSOLUTELY no apology, nor an explanation. Just ignored her.

It has a great location with a private beach, I wanted to enjoy the poolside area but the staff failed to find me a seat. The room had a weird AC that made a loud sound and stopped occasionally in the middle of the night.

Très décevant pour un 5 etoiles, l hôtel la maison blanche a perdu son faste d antan.... On arrive sur les étages de chambres sur moquettes non aspirées depuis des mois certainement tellement elles sont sales, on découvre certe une chambre spacieuse ( d'où le critère 5 étoiles) mais qui est vétuste et a besoin de rafraîchissement, la salle de bain est spacieuse mais sans confort et surtout avec des articles de toilettes déjà utilisés.... La literie reste confortable. Le petit déjeuner est un cauchemar....pas digne d un 5 étoiles . Il faut demander pour avoir des viennoiseries, le café il faut racler les fonds de thermos pour en avoir car ils ne rechargent pas, le fromage qui date de on ne sait quand et la charcuterie sèche et déshydratée. Vraiment vivement que les responsables se rendent compte de ce qu est un vrai 5 étoiles et même en Tunisie .... Ouvrez vos yeux!!!

I like this place .Especially, omaima is so fantastic,so good service, so professional for massage.i will go back again.it is an unforgettable experience, make me feel tunisia is so good. i will stay here longer.

Pretty good! The price/performance ratio is very high, and the transportation is very convenient. It costs about ten dinars to get to the airport. There are parks, zoos, and botanical gardens nearby, and the hotel service is also warm and thoughtful.

I loved staying here. The staff are so helpful and accommodating. The room was lovely and big. Bathroom included a bathtub. There was a nice area to relax in the room between the bedroom and bathroom. Also there was a nice workspace alcove by the bedroom. The staff organized my trips for me and allowed me late checkout. I would not hesitate to stay here again.

I had stayed here a few years back on my regular trips to Tunis. I gave up on them a while ago. The place was old, dirty, living in the 70's. But this time, there was a good offer so I took it up. And I am glad I did, what a change. The rooms have had a complete makeover, light, fresh, plenty of space, modern. The bed is super-comfortable and the staff are so welcoming and friendly. I dined at one of the restaurants and I could easily have been in a very good European restaurant, the service was great and very friendly. I need a good desk space and storage and the rooms have plenty of it. Power points in abundance, including different types for those of us who aren't European. The bathroom was suitable for one person at a time, water pressure wasn't great, in fact, terrible, but that is my only criticism. Over the past 2 years I have struggled with hotels in Tunis, all very sub-standard in the price bracket I want to pay ( c USD 80-120 ), but I have re-discovered Golden TulipEl Mechtel and will now call this home for the foreseeable future, whenever I am in Tunis. Well done folks.

I liked the location and the staff at this hotel. I disliked the basic rooms, lack of hairdryer, poor amenities and lack of soundproof. I stayed at this hotel for 4 nights. Its central location was convenient for accessing city amenities. Check-in was efficient, and payment with a card was accepted. Staff was amazing, very kind and professional, always smiling and ready to help. However, the rooms are basic, lacking soundproofing. I could hear water flowing through pipes, noise from breakfast preparation, and experienced a persistent humming from the ceiling in room 101, possibly from the air conditioning. After relocating to room 401, the lack of noise improved, though bring your earplugs. There is a space under your door and you can hear your neighbors closing doors, walking, breathing. The breakfast selection was minimal, consisting mainly of bread, butter, one egg, kids juice, coffee and milk. On the last night, the elevator was out of order, causing disruptive noise until morning. The lack of amenities and noise disturbances affected the overall quality of my stay. Despite the convenient location, clean rooms, the value for money was questionable.

Located centrally in the Tunis souk, my father and I loved our stay. Surrounded by bars, cafes and restaurants, it makes for a great night out. Clean, lavish and traditional hotel operated by a smiling, hard working team. Our room was extremely nice with air condition, a clean bathroom and strong Wi-Fi. The dining area is also well maintained and kitchen staff are super sweet - even serving us extra food without us even asking! The rooftop is also next level, where staff brought us tea and pastries while we enjoyed the sunset over the city. Amazing staff. Amazing hotel.