Holiday Inn Express & Suites Carthage

Ac didn't work, floor tiles loose, shower very low water pressure, doors can be opened without key, tvs in lobby area didn't work Hotel had been under renovatio but still isn't up to par

Regrettably, my almost week-long stay at the hotel managed by Miss Shronda Graves proved to be a disappointing experience. Following a recent concussion that necessitated rest, I had to continue working out of town on a project, staying for one to three months. Upon check-in, I explained my medical situation and requested help with my luggage, a request met without compassion. Throughout my stay, all interactions with Miss Shronda Graves were strained, and any requests for assistance were met with indifference. It was evident that she did not seem enthusiastic about her role, making her discontent palpable. The distressing experience reached its zenith when, during a prescribed period of rest, I was repeatedly disturbed by housekeeping, ignoring the "DO NOT DISTURB" sign, and attempting to enter my room. Subsequently, I was very loudly confronted by Miss Shronda Graves over the phone, who insisted on entering my room. Shockingly, she involved local law enforcement, falsely alleging a baseless threat and accusing me of being a mass shooter akin to the Las Vegas mass shooter. Despite law enforcement determining I was not a threat and the accusations were childish, Miss Shronda Graves orchestrated an unjust eviction for merely sleeping. To compound matters, she attempted to charge my credit card for an extra week, a further indication of her disregard for my circumstances. Despite reaching out to Holiday Inn corporate, their assistance was limited due to the hotel's franchise status. The lack of support, unjust eviction, false accusations, and unauthorized charges prompted my company to cease all future bookings at this establishment. In conclusion, this encounter has left a lasting impact, making me reconsider staying at any Holiday Inn. Miss Shronda Graves' apparent personal dislike for me, despite my friendliness to her and the staff, translated into a disruptive mission during my stay. The lack of corporate support, unjust eviction, false accusations, and unauthorized charges have created unnecessary stress, tarnishing what should have been a routine business trip. Consequently, while I have no intention of staying at any Holiday Inn again, I find solace in expressing my dissatisfaction by allowing my dog to relieve herself on their premises during my travels.

My dad moved from central Texas to Carthage so I try to go see him at least every few months. We ( my sister and I) travel with ESA dogs and this is the nicest pet friendly hotel in the area. The hotel is doing a renovation so the pool has been shut every time we have been here so hopefully next year it will be open. The girls on staff are super nice and helpful with suggestions on places to eat. They meet my request so glad they are in Carthage else I would have to be driving to another town to stay

The trim around the air conditioner kept falling off. Told the front several times and was not fixed during our stay. I’m praying I don’t get charged for it. The air conditioner did not work well. Beds were super soft. Water did not stay hot long

Arrived at midnight to learn our room had been double booked and there were no other available rooms. Staff kept trying to put us in rooms that already had guests!!!! Left a 1 AM for another hotel that had vacancy.

The staff was very friendly and accommodating. Room was spacious, had great amenities and was clean. Only thing they need to fix are the side door / pool door card readers. They worked 1 out of 5 times.

Added 75 incidental charge Took 20 minutes to check in Blamed it on me using 3rd party booking Fire alarm went off at 2am

There is no way of knowing if a property is under renovation, so pool closed, gym closed. My biggest issue is they put us in a room closest to a busy highway. Loud even at 3am ... normally I will choose Holiday Inn express but will re-think that going forward.

We needed a hotel room because my OTR truck driver husband had a wreck and was at the local hospital. He was released and arrived at the hotel before we did. The woman who checked him in was very nice and walked him to our room when she saw how injured he was. The beds were extremely comfy!!