Hampton Inn by Hilton Cartagena Reviews

The hotel staff and breakfast were excellent at all times. Our room had an issue with the bathroom faucet which was temporarily fixed. Close to the beach and the rooftop pool has all day sun and was quiet during our stay. Would recommend for a night or two if visiting the nearby old town or islands.

The hotel was in a good location for a good price. The staff were really friendly and helpful. Rooms were clean and quiet and the Wi-Fi worked well.

average triple hilton but beautiful rooftop patio to get some sun

The hotel was in a great location for the beach or to head to the main city center by taxi. The breakfast was standard fare, but it was nice. The room was clean and standard. I thibk the price and location were a great value. The hotel staff was very polite and I would stay here again.

Well the food was terrible. My husband was sick to his stomach for 2 days. They took care of the cost though. Breakfast was ok. Room was very small especially for travellers with big luggage. We also had no tv for a day and a half out of the two days we were there. Not in Cartagena for tv but it’s nice at night before bed and in the morning. But that never happened. Staff was not that pleasant. We were at the pool bar for a few hours one night. No service hardly at all. The staff was more interested in watching the soccer game than paying customers and being in the restaurant hotel business my whole life that is not acceptable Will never stay again. Location is great though.

Nice, close to the beach Car 1 in Bocagrande, to the center 10’ taxi for a couple of euros great pool, great view in all directions. Breakfast and reception are on the 16th floor

The Hampton by Hilton Cartagena offers comfortable and well-equipped accommodation in Cartagena. The hotel rooms are spacious, bright and warmly decorated, providing guests with a good rest environment. The hotel's service is also very attentive, and the staff are warm and friendly, providing guests with attentive service. The hotel has a strategic location and convenient transportation, making it an ideal choice for travel and business trips. All in all, the Hampton by Hilton Cartagena is a very nice hotel and highly recommended.

Very good hotel value for money

Room is fine and breakfast was good with different options. Wendy is very nice and did an excellent job in keeping the room clean and organized. Overall the staff is nice and professional. Lot of restaurants around the hotel.

The staff was friendly and helpful. Breakfast was ok the scrambled eggs were runny. The surrounding area was full of locals selling tours and you are constantly approached by them. Some can be a little too aggressive. The beach was also not great for swimming in. The water was cloudy.

Room had no running water after checking in and coffee machine and clock alarm were broken or missing parts, huge unfinished abandoned highrise outside my window making the view a bit scary..

Positive: Staff was great and friendly, and hotel location and rooftop terrace was nice. Breakfast was good. They have a Starbucks on the first floor and there’s a convenient little shop across the street to buy snacks and drinks. Negative: we had 6 rooms reserved for 3 nights and the AC didn’t work at all in one of the rooms, and two other rooms had no AC for 2 nights. Temperature in Cartagena is above 90F so it was very frustrating to wake up sweating in the middle of the night. The manager reached out for details and I’m still waiting for a response. Showers aren’t great but good enough for a quick shower. Expect a very nice 3 star hotel. Good luck!

The staff at the hotel are very pleasant and helpful. I got sick and Wendy helped my sister get everything that I needed. The breakfast had great fruit options.

The Air conditioner didn’t work, once we notified they change our room. But, the second room didn’t have hot water. We didn’t notify because only 2 days were left and we didn’t want to spend more time changing rooms.