Natalia Aremena Louise
January 29, 2024
Las Islas is a beautiful property located about an hour and a half outside the main city of Cartagena. It gives a bit of a glamping vibe which is nice. Our bungalow was situated quite a walk from the reception and dining options, so we relied on requesting a golf cart to get around. The stay at the resort was going well until about the 3-day when we opted to leave the resort and spend the day in Cartagena. When we returned to the resort, turndown service had taken place and we decided to stay in for most of the 4-day and order room service. While preparing for dinner, we noticed a gold necklace was missing from a small jewelry bag, that was not left out in sight, but placed in a slightly larger bag with hair supplies. After thoroughly searching the bathroom, luggage, safe and room it was clear that it was missing and someone may have gone through our stuff. After calling the front desk and reporting the item missing I was assured they would reach out. We went to dinner and on the way back, stopped by the reception and asked for an update. At that point, I was asked to write down my phone number and told that someone from guest services would reach out they were waiting on housekeeping to update them. The following morning was check out, no update had been provided or contact made. During checkout, I once again asked about the missing piece, and the receptionist took a picture of the matching bracelet and once again requested my info. A week later and no one has contacted us.