Hotel Real Monasterio de San Zoilo

Very impressive place with big historical background. It was built on the way of peregrine’s route from France to Santiago, and was important for religious and social communication “lines” for many centuries. Maybe it is decorated in a modest way (as it was a monastery), but you feel historical touch in each wall, corridors or space.

Would of been MINUS if at all possible. The staff were extremely rude, especially the Guy, very unhelpful and were made to feel most unwelcome. (look at previous reviews mentioning very rude and unhelpful staff on reception) We were touring Spain on 2 motorcycles and from the outset they didn't want us staying there (when booking in i actually over heard the 2 hotel receptionists saying in Spanish "oh no what are these #### bikers doing here" I've hashed out the swearing as not to offend, unfortunately for them I'm a Spanish teacher back in the UK . The staff would not give me their names for my complaint, but i did take a photograph of the (i was going to stay gentleman but due to his swearing that is inappropriate from him) photo can be supplied as required The motorcycle parking was totally unacceptable, there was a secure alternative parking for cycles behind a locked gate, which would have been great for our motorbikes, but they said sternly not for motorbikes. Our motorcycles are worth £17k & £12k respectively, so therefore secure parking is essential, especially as i have had a bike stolen abroad before. I asked for a refund & they refused, saying to take it up with '***********' WARNING i complained via the dispute area on *********** website, which is useless and asked *********** to call me to discuss my complaint which they HAVE NOT DONE. Very POOR service from ***********, i would have expected better, they are NOT interested at all in my point of view on the matter. I have been using *********** for probably over 10 years now and my have to consider alternative accommodation sites. VERY DISAPPOINTED. Everywhere else on our Spanish Motorcycle tour we have been made to feel very welcome

I want to thank the night receptionist who was on duty the evening of May 30, 2023. I was struggling to change the destination of a parcel being delivered by courier. As I was walking the Camino I was changing my hotel every day. The receptionist spent considerable time with me to understand my problem and made several phone calls to assist me. She was successful I. Her efforts and I received my parcel today. A big thank you for all the help!!! I am very grateful

While this is a beautiful hotel with lovely rooms and great character our visit was terribly disappointing. We were on the Camino cycling, arrived hot and tired, decided to have a beer /water as there was a queue at reception. We got a surly barman who plonked the drinks on the bar. There was no table service (in a 4 star hotel)! So I had to make 3 trips to the terrace table with bottles and glasses. Later we had ordered dinner in the restaurant for 8.30. Got there on time but waited 20!minutes without service. Two waitresses didn’t even look at us after bringing menus. We left, got a cab into town and had a fab meal in a restaurant with fast and courteous service at a third of the price. Finally a word of warning . We were in electric bikes and at reception checking in, I said we wanted to charge them overnight in the bike shed (I couldn’t get my battery off to charge in my room). Next morning when we checked the bikes they were not charged! A disaster on the Camino for a 70 year old . Apparently you have to confirm with them by 10pm or they don’t turn the electricity to the bike shed on. Hotel policy we were told. There is a key to the bike shed but it was open at 7am next morning when I went down. There is a €5 charge for charging in the shed which we were happy to pay. Anyway it meant we had to cycle to the next village and spend hours there sitting waiting while a kind barman let us charge our bikes for free. But we wasted hours and then had to cycle in the heat of the sun instead of the cooler mornings. Everywhere else on this trip on the Camino we charged our bikes for free and with courtesy from hostals to refugios. Our one stay in a 4 star hotel was a disaster.

A beautiful hotel which has plenty of old world charm which is evident by all of the photos of the hotel. A lovely room gave us a nice sleep for the next stage of the Camino. I thought that the food and the service was very good and this is a place that I would stay in again if we were in this region again.

This is an old monastery that has been repurposed as a hotel. It’s a beautiful building, and it was fun to just walk around and explore its nooks and crannies. Our room was large and well decorated. It had some quirks, but this just added to the experience. We had dinner in their restaurant (Las Vegas), and we thought the food was good and the service friendly. Breakfast was fine, but it didn’t start until 8am and there was a large crowd of people waiting for it to open — and so it was a bit chaotic. Despite some poor reviews by others, our experience with this hotel was a positive one.

this is a review of the hotel, not the archeological part I had a very bad experience at hotel san zoilo. I was a pilgrim on the camino de Santiago and spend a night there. I was using a luggage service that moves my luggage from town to town as I walk. When the service came to pick up my luggage (I had already left and started walking) they refused to let my luggage go because there was a problem with the card I had used on booking. com to make the booking they said! Like that’s a reason to "steal" the luggage! I walked for 6 hours and I arrive at another tiny town and my luggage is not here. I call them, I gave them a new card for the bill and then they refused to send the luggage at their own expense to my current location! This is a multi-million dollar company!. They got paid and they are refusing to provide even basic customer service. They definitely do not deserve to have a 4 star rating!. And upon further investigation the hotel room charge had gone through only the $12 breakfast did not go through!! You keep someone’s luggage for $12? which i paid when they brought it to my attention A lot of the staff does not speak English either. My refrigerator in the room was not working and they charge me 2.50 for a piece of bread that I didn’t Even ask for during dinner and which was starting to go stale.

We stayed here for one night whilst on the Camino We had high expectations as it is a 4 star hotel. The building is beautiful and in a lovely setting just outside the town. Our room was fine although some distance from reception The reception staff were reasonably polite but the barman who served us a pre dinner glass of wine was exceptionally surly. The real let down of the stay was dinner. We had booked on a half board basis so dinner was included. The menu was very restricted. 3 options for each course. We are still waiting on the amusee bouche that was served to every other table. Overall service was slow. We both ordered a seafood crepe to start. The filling was lukewarm, the crepe stodgy and covered in a congealed sauce. Our main was tuna. The portion was minuscule and served on a side plate with a garnish of salad. Not what you would consider a main course. We did complain but as service was so slow it was a bit late to order anything else My husband was given a free coffee by way of apology. Breakfast was a buffet and was fine. A reasonable selection but served in the bar area , a bit like a school canteen. Not what one would expect from a 4 star establishment. I would not recommend this hotel to anyone.

Beautiful building, nice room but with awful staff. Unfriendly, unhelpful. We booked well in advance and informed them of my mobility problems so were surprised that our room was just about the furthest from reception - absolutely on the limit of my walking ability. Token attempt at disability access but slopes are too steep for a wheelchair. avoid this place