Guest User
April 2, 2024
Leyenda is a hotel which has many great attributes and a lovely setting, but unfortunately, we didn't see the best of it, and this made our stay less pleasant than we would have liked. We (2 adults, 2 kids) booked a superior 3-queen bedroom for a 3-night stay nearly 4 months in advance using Leyenda's website, and we received the e-mail confirmation from Leyenda of the booking. When we showed up to check in, however, they didn't have our reservation in their system. After I showed them my e-mail confirmation, they were able to find the e-mail with our reservation, but it never made it into their reservation system, so they didn't have the room available any longer. They had one standard 2-queen bedroom left, which we accepted as a replacement room (since we had just driven 6 hours in a foreign country, and we had no idea if other hotels in the area were good or even available). They also offered us a separate 1-queen room across the hall from the 2-queen room, which was very small -- nearly the size of the queen bed itself. Being that we had kids, it wasn't feasible for one of our kids to sleep in a separate room by themselves, and it wasn't practical to store our suitcases in a room down the hall. Changing from a 3-queen to a 2-queen wasn't a big deal for us, but the problem was the new room felt like the oldest room in the hotel, which is only used in emergencies. The curtains were torn, the beds were extremely firm, the shower tiles were stained, the bathroom door had a 1/2 inch crack in it, there were bad smells from the drains in the bathroom, etc. Was it passable for a few days? Sure. We've stayed in worse rooms driving through Pennsylvania or Ohio. Was it what someone wants to stay in for a tropical beach vacation at a 4-star hotel? Definitely not. The room itself felt more like a hostel room. Our backs hurt each morning after waking up, and we opted to use the public bathroom downstairs in place of our room bathroom when possible. We thought the hotel might provide some gesture for their reservation mistake. Upon check-in, the front desk attendee (who was very nice), mentioned adjusting the price to match the new room. The superior 3-queen bedroom in the original was $780, and they charged $680 for the standard 2-queen room. I guess it's a price that matches the standard room, but it seemed like more could have been done on their part to reflect their reservation mistake. Charging the standard rate for the new room felt like the bare minimum of what could be done. Spending $225/night for a room which feels like average at a 2-star hotel is far too much. Beyond the booking/arrival situation, we had a mix of some great experiences and some poor experiences. CONS: (1) The hotel limits guests to only 1 beach/pool towel per day per person, which you can switch out at the front desk once a day, anytime. When we went to change in the towel at 9:30 one morning as we were heading to the beach, they didn't have any new beach towels ava