Premier Inn Carrickfergus

The hotel was quiet despite being very busy and the room was spotless. The meal deal was great value and the restaurant staff were professional, pleasant and well trained. Special mention to Roberta in the restaurant. I had a leg injury that significantly impacted on my mobility. Roberta took me under her wing, taking my order so I didn't have to order at the bar, ensuring my food was ok and delivering and refilling my drink. She looked out for me the following evening and provided the same exemplary service. A real gem and an asset to the company. My only issue, which wouldn't normally apply, was the fact that my accessible room was as far away from reception and the restaurant as it was possible to be. Perhaps something to be considered when doing future refurbishment?

This review is based on the bar only. The service is absolutely ridiculous. Only one person behind the bar on a Saturday night. We were waiting so long to order we left. Definitely need more staff.

We had a really lovely stay. We didn't check in till late but had a real quick check in. The room was lovely and had everything we needed. I went down to the bar and had a really nice cocktail and brought it back to my room. The only bad thing was the next day we noticed some stains on the top of our duvet that we definitely didn't cause ourselves.

I must say that the rooms were spotless and I seen a girl called jenny doing the corridors and she had them gleaming afterwards, you can tell the house keepers take pride in there work