Mercure Gold Coast Resort

Conveniently situated near Palm Meadows golf club, with ample parking and proximity to amenities. Guests praise the excellent facilities and staff's kind, professional, and friendly service.

Hotel offers a nice location for golfers given its right next to the golf course and everything along the Gold Coast is in close vicinity. The resort has various buildings with three floors, there is no elevator in the different buildings and you will be asked to carry your luggage up to the rooms via the stairs. The rooms itself need an update especially the bathrooms. There is no active ventilation of the bathrooms which gives an odd / wet smell to the rooms. You find a small sticker on the mirror telling you to close bathroom door after showering as fire alarm might be triggered from the water vapor and you would be charged if it sets off an alarm which is highly ridiculous and questionable. Room cleaning did not happen every day after cleaning lady once knocked at 8:15 on the weekend despite requesting even via their app which they said afterwards will not work. We found hairs and dirt on towels and new bed sheets so cleaning standards were not sufficient. They have two free tennis courts which is nice but the provided rackets were half broken and balls super old. Breakfast food is below average, no decent coffee and cleaning of dining room was bad (eggs on floor etc). Despite included, we decided not to have breakfast there after the first day. Free parking is nice. We will not stay again as it was overpriced for what it is in our view and rather 3 star standard.

I have stayed in this resort 10 years ago, visiting it again without seeing any update made the resort seems a bit outdated now, the room look dark (poor colour choice on tiles and carpet), the bed and the pillows are too soft and all they can say is they don't have a pillow menu, you have to figure it out yourself. I won't be staying here again.