Guest User
January 31, 2023
Honeymoon with 2 children including a one and a half year old girl, we book one night on the outward journey and one on the way back to break up our round trip to the south of France. To be more comfortable we book a family room where I would have slept with the children and a single room to let my husband rest after so many hours of driving on the road. We arrive on the outward journey the room is cold, the kettle that I would have used to heat the baby's bottle in a bain-marie doesn't work, never mind my husband takes that to his room. I put a bottle of milk in the minibar and we go out to dinner, we go back, I have to wash the baby and prepare her for the night, no hot water comes out of the taps. The room continues to be cold, I put my children in a sweatshirt, just so they don't get sick on their first day of vacation, and I send them to sleep. I realize that the minibar does not cool, in practice it is turned off, I take the bottle and put it outside on the windowsill. The next morning, still no hot water, I mention it to the very kind young lady at the reception who tells me it's strange because the boiler is always on and that she would immediately send someone to check. After breakfast I was told that there had actually been a technical problem, that there should now be hot water and that otherwise it could have been tried with a connection, just to allow us to take a shower. Obviously there was still no hot water, I took the baby and washed her in the single room, in the main building, where my husband was staying. We are apologized for the inconvenience and we are told that the problem would have been reported to the property, also in consideration of the fact that a week later we would have stayed again in the same structure. Obviously there was no discount to compensate for the discomfort and the price of the rooms was paid in full.
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