Home2 Suites by Hilton Carmel Indianapolis

The woman who checked us in on Friday night was amazing. She was friendly and kind, and helpful. The woman at the checkout desk on Saturday evening/middle of the night was rude. When I went downstairs at 4 AM to purchase a snack from the refrigerator in the lobby so that I could take my medication, she grabbed me about what I wanted to buy instead of just unlocking the refrigerator for me to select my items and bring them to the desk. Upon bringing them to the desk, she asked me why I was buying them instead of waiting for three more hours for the breakfast to be served. It’s none of her business. Her job is simply to provide customer service… Responding with a simple yes when asked, “ may I please make a purchase out of the refrigerator?” And then ring up said purchase without comment or question. My only other concern about the property is that the check out was an hour earlier than we were led to believe. Every other Home2 suites we’ve stayed in has had a noon check out. We received a phone call demanding to know why we had not yet left our room at eight minutes after 11 (by the way, as we were walking out the door. My husband had to return to the room to answer the phone). When we got down to the lobby, I looked around the front desk area and did not see a sign stating check out time. It is possible that I missed it. For your frequent stay customers, it would be good practice to have consistent check out times across all properties.

From first appearance, the room looked very clean. I was thrilled! But then, came bed time… the sheets had “stains” on them the you could tell the sheets hadn’t been washed. These were “ fresh stains”. There was hair on the sheets, it was disgusting. My kitty was also sniffing if the blankets like he smelled another animal on them. I immediately went to the front desk and asked for new sheets and pillow cases. I happened to have a bed comforter in our car , so we used that. I was so happy when I walked in the room and saw that it was nice and clean. But when I started looking closer, nope. Very disappointed. Won’t stay here again.

Staff was very friendly. We had a special request and they quickly were able to accommodate. So thankful for their help!

We had a great stay in Carmel. This hotel had great reviews, and we found the same to be true. Everyone was friendly, the hotel was clean and the room had everything we needed and more.

Our family stayed in a two queen suite with a pull out sofa. It was perfect for us.

Microwave was broken but I was only in for one night so I just dealt with it

New hotel in decent location for Carmel, Indiana (15-20 min walk into Arts District.

We only stayed the night passing through but the accommodations were beyond great for my family of 6!

Awesome property. Friendly staff and hotel so welcoming and clean . Convenient to where we wanted to go. Would definitely stay here again