We had booked a king bed room but we're assigned a double Queen room in the older part of the hotel, second floor. We brought it up and we're told that because the room has been booked by a third party it could not be changed. The same mistake was rectified on the booking of the 18th and 19th, with a room on the fourth floor. Check my bookings with you for proof.
My wife's bed was uneven and sagging on one side such that she had to "climb to the middle. She woke up sore. Mine was also too soft, IMHO; but I can sleep anywhere.
Wife says that she'll refuse to book another room at the hotel unless she gets a room in the new portion of the hotel, as our first room (18th and 19th) was.