Plum Serviced Apartments Carlton

The place stunk. The hallways and my room all smelt terrible. Apart from a friendly girl at check in the whole experience was bad. Very noisy room. Do not disturb sign on my door but I was continually disturbed. Even after checking out at 10:00 I was called to ask why I was still in the room at 12:00. Staff need more training about Do not Disturb sign and the place needs a deep clean and to be repainted to hide some of the smell.

They require a $300 deposit on your credit card to stay. This charge has not been canceled and now I have to chase it up with them to get it back. Very annoying! Room was noisy, tv had no free to air and Netflix was in Spanish.

Location was great, however the room (superior apartment) was incredibly noisy, not just from street noise. The air conditioning unit was quite old and made a lot of noise, the room was far too hot without it on and it struggled to cool it. There was no sink in the kitchen and it was difficult to fill water bottles and the kettle in the bathroom. We would not stay again.

Terrible stay. Reception not open during the day. after waiting almost an hour for them to return from lunch break, we got told we could leave our bags...but reception still not open for another 40mins. This was all around 1pm. This closure was not advertised and meant we missed a lot of our australian open tennis session. Then reception closes at 5pm so had to leave tennis early to return to get bags. None of this was communicated in advance, a terrible experience. No apology provided nor anything remotely akin to customer service. Room condition very poor with hair in shower drain. Would not return. Terrible experience.

Very clean and comfortable. Only issue being the tv didn't work and there was no remote for the tv.

Close to city, served its purpose for a night stay in city.

What an absolute joke of a place. Do not stay here. If you have a dog, borrow the kennel and pull up on the side of the road somewhere! We checked in very late with the request of a roll away bed for our autistic son. 2 phone calls, a *********** booking and an email to ensure it was there. Arrived at 10:30 pm to no bed. Called the after hours number and spoke to a seemingly friendly person who said he would move us to another complex 10 minutes down the road. He let us in to a room remotely that he had said was sufficient. We walked in on a family sleeping in the room. Imagine if they were awake and aware of us walking in on us. It could have been very dangerous. My wife and son at this stage, beside themselves. He then gave us another room and said "I hope there is no one in this room". We walked in to find the bed half made and peoples belonging in the room. I called him back furious at this stage at 11:30 pm and said forget it. I will stay elsewhere and seek a refund. Fast forward 2 days and I call to speak to the manager. He is unavailable twice so I spoke to the same incompetent person that confirmed the bed will be there. She gave me the number to call which funnily enough was the same person that "helped" us on Saturday night. He hadn't identified himself as the manager that fateful night, so i told him that the business they run was below standard and they shouldn't be in the industry. He told me he didn't care for my opinion and didn't need it. So here we are. STAY AT YOUR OWN PERIL

Overall dirtiness, not working tv and limited lighting.